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Advocacy and Support Advisor

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Organisation : Permanent Care and Adoptive Families

Location : Melbourne (Collingwood)

Work type : Full-time

Sector : Children, Community Support Services, Families, Youth & Young People

Salary type : Annual Package

Application closing date : 1 Nov, 2019

About the role



  • First point of call for referrals from parents and carers to the permanent care and advocacy support helpline
  • Prepare all intake calls for allocation and prioritise and respond to according to the urgency required in collaboration with Team
  • Respond to callers in a timely manner
  • Carry a case load
  • Register intake calls to CRM

Advocacy and Support

  • Ensure that advocacy and support is based on an understanding of key theoretical frameworks that inform practice (trauma, grief and loss, childhood development, and attachment)
  • Make decisions with the best interests of the child is paramount
  • Assist parents/carers in their application for targeted flexible funding associated with the needs of their children
  • Work with other agencies to develop new approaches to delivering services in regional Victoria
  • Connect parents and carers to peer and community support programs/networks
  • Maintain regular contact with parents/carers who do not have any community support.


  • Actively participate in meetings
  • Share relevant information to allow others to do their work effectively
  • Take personal accountability for own behavior consistent with Permanent Care and Adoptive Families values and policies
  • Facilitate open working relationships with parents, carers and other professionals
  • Act professionally in all relationships and interactions with internal and key external stakeholders.

Policy, Procedure and Program Development

  • Participate in policy, procedure or program development as required
  • Provide services in a manner consistent with organisation policy and procedures
  • Contribute to the effectiveness of the organisation or the service by offering ideas for improvement in team or other relevant meetings or to the CEO as appropriate
  • Listen to other people’s ideas for improvement and contribute informed opinions about their merit
  • Share knowledge and ideas in a constructive manner
  • Actively work towards client outcomes utilising and reporting against any measurement tools developed by the organisation.

Key selection criteria 

Experience and demonstrated ability in the following areas are :

  1. Demonstrated experience in the child and family welfare field. This experience will be in Child Protection, Out of Home Care, Family Services and/or other services working with vulnerable families and children.
  2. A working understanding of child development and key theoretical frameworks for trauma, grief and loss, and attachment relevant to children/young people placed in permanent care.
  3. Have a current working understanding of the legislation relevant to children in alternative care.
  4. Comprehensive assessment skills with a capacity to develop wrap around services for families using targeted flexible funding.
  5. Outstanding communication and written skills.
  6. Ability to work as a positive member of a team.
  7. Must have a current Working with Children Check (card) and undergo a police check.

About the organisation

Organisation Name : Permanent Care and Adoptive Families

PCA Families supports the development of strong families that build successful life outcomes for children.

PCA Families began as the Post Placement Support Service in 2003 and is a not-for-profit early intervention support and training organisation, which assists families formed through permanent care and adoption. We are an incorporated association governed by an elected Board, made up of members who have lived experience with adoption and permanent care as well as relevant professional expertise.

PCA Families’ provides support services to children, young people and their families and carers who are formed by adoption and permanent care. The organisation offers a range of services such as information, advocacy and support, peer support, education and training as well as consultancy for professionals in the family support sector.

How to apply

Applications not allowed for this job listing.

Please quote in application: Advocacy and Support Advisor via Pro Bono Australia.



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