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Team Leader – Homelessness Services

Organisation : Uniting Victoria Tasmania

Location : Melbourne (Mount Waverley)

Work type : Full-time

Profession : Client Services, Community Services, Management, Program Coordination & Management, Social & Support Work

Sector : Community Support Services, Homelessness & Affordable Housing, Youth & Young People

Salary type : Annual Package

Application closing date : 31 Oct, 2019

About the role

We have an exciting opportunity for a Team Leader to join our Harrison Homelessness Services team. The role is permanent full time, based at Mount Waverley.


The Homelessness Support Program provides intake, assessment, planning and follow up outreach support to families and individuals who are homeless, at risk of being homeless or are living in unregistered and unsafe rooming houses. The program supports clients to access and maintain short, medium and long term housing options.


Responsibilities of the Team Leader include but are not limited to:

  • Providing leadership, support and direction for a team of up to 10 Transitional Support Workers and students
  • Ensuring high quality service delivery standards are maintained with a client orientated focus
  • Assisting in the development and implementation of new program initiatives, policies and procedures
  • Training and monitoring staff in correct utilisation of the SHIP client case management system


About you

To be successful in your application you will meet the person specification in the position description, including having a relevant tertiary qualification in a field related to Social Work, Welfare or Housing.

Please address the following questions related to the person specification in a separate document to be uploaded as part of your application:

  • Summarise briefly your experiences related to homelessness services and / or team leadership
  • Provide an example of how you have dealt with an individual or team performance issue, and what you learnt from this as a leader
  • Describe a key challenge in leading a Homelessness Services team, and provide examples of strategies for managing these

About the organisation

Organisation Name : Uniting Victoria Tasmania

At Uniting we are passionate about working together to inspire people, enliven communities and confront injustice.  

We are proud to have been part of local communities for over 100 years delivering services across Victoria and Tasmania. With a team of 7,000 skilled and committed individuals we provide over 770 programs and services to people of all ages to learn, thrive and enjoy a healthy, happy life. We’re there for children, families, people with disability, older people and those experiencing homelessness, mental illness or drug and alcohol addiction.

Learn more


Uniting offers employees:

  • A comprehensive range of professional development opportunities
  • Reflective practice and supportive supervision
  • Career options through a wide range of programs and locations
  • Family friendly workplace practices
  • More take home pay through charity level salary packaging up to $15,900 per annum via Paywise salary packaging

How to apply for this role

If this sounds like you, find out more about this role or apply today. You will be asked to upload your resume and a covering letter with your responses to the questions above. We recommend that you provide examples that show the range, scale and complexity of your experiences.

Applications close Thursday 31 October 2019


Get in touch

  • Abi Cohen – Team Leader – 03 9051 3000


Uniting is a child safe organisation and is committed in everyday practice to ensure the safety and well being of all children, at all times. As a ‘child safe’ organisation, employment with Uniting is subject to a satisfactory national (and international where relevant) police check and Working With Children Check (in Victoria) and/or Working With Vulnerable People Check (in Tasmania) prior to commencement of any paid or unpaid work and/or participation in any service or undertaking. Uniting is also committed to equal opportunity and ensuring the workplace is reflective of the community. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds and people with a disability.

Please quote in application: Team Leader - Homelessness Services via Pro Bono Australia.


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