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Assertive Outreach Case Manager

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Organisation : Merri Outreach Support Service

Location : Melbourne (Northcote)

Work type : Full-time

Sector : Homelessness & Affordable Housing

Salary type : Hourly

Application closing date : 25 Nov, 2019

About the role



Merri Outreach Support Service is an innovative and progressive community service organisation which supports marginalised women, men and children who experience homelessness and/or housing vulnerability. MOSS delivers services from offices in Broadmeadows, Northcote, Reservoir and Brunswick.

Position Summary and Objectives

1.0 FTE/5 days per week to January 2022 – located at Northcote

The position is part of a project to assist people sleeping rough or at risk of sleeping rough, in the City of Darebin. In June 2019, Darebin Council committed to funding and establishing a two-year assertive outreach program to bridge the gap between rough sleepers and the service system. The funding is for two full-time workers who will work as part of the larger Crisis Program based at the Northcote office. MOSS delivers all programs using a supportive “team case management approach”. The Assertive Outreach program will be delivered in partnership with and have direct reporting requirements to Darebin Council.


The Darebin Assertive Community Outreach (DACO) program will include:

  • Actively seek out and engage rough sleepers using assertive outreach
  • Provide street level service delivery, short-term case management and linkages to other support services
  • Referrals to various housing and accommodation options
  • Referrals to general and specialist services
  • Establish a rough sleeper local task force


The Assertive Outreach Case Manager role includes reporting requirements using a computer data base reporting and case management tool, Specialist Homelessness Information Platform (SHIP) for Specialist Homelessness Services (SHS). Consumer file keeping, including electronic case notes is an important task. Workers are expected to participate in and contribute to community development and agency development as part of their role.


The Assertive Outreach Case Manager is required at all times to work within the policies and philosophical framework of Merri Outreach Support Service, the guidelines and standards of the funding body and to adhere to the highest professional and ethical standards in performing their duties and responsibilities associated with the position.

About the organisation

Organisation Name : Merri Outreach Support Service

How to apply

Position Description : Assertive Outreach Case Manager PD

Applications not allowed for this job listing.

Please quote in application: Assertive Outreach Case Manager via Pro Bono Australia.



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