Customer Care Associate x2

The company
mexec careers are privileged to partner with Australia & New Zealand’s leading Pharmaceutical & Medical Device commercialisation company. With over 18 years of experience & a team of over 90 employees they provide local & international companies’ excellence in advice, strategy and support.
 
The role
Your key remit will be to support patients in the community & enable improvements in their disease & health management outcomes.
The Project Associate role works within the Medical Communications & Patient Engagement team and will be responsible for the day to day administration of patient & healthcare professional programs.

• Provide comprehensive customer service/care advisory support via timely phone/email response to patient & stakeholder enquiries
• Provide administrative support to the program operations and projects
• Adhere to the program protocols & associated SOPs, including use of the program database
• Ensure that all potential adverse events or product complaints are reported and followed-up
• Co-ordinate interactions with external support services & networks information to patients
• Ability to interact with healthcare stakeholders at all levels.

Expertise required

• Tertiary qualification required.
• Education/qualifications in an aligned field including; allied health, healthcare, nursing, science would be an advantage but not essential.
• Strong administrative & customer service abilities with database management highly desirable.
• In-depth knowledge of Microsoft Office – Word, Outlook, PowerPoint, Excel, Access.
• Excellent organisational and strong administrative skills.
• Exceptional time management, problem-solving abilities.
• Able to work methodically, accurately & neatly.
• Outstanding ability to communicate clearly and professionally, both oral and written.
• Demonstrated experience managing confidential & sensitive information.
• Sound judgement when interacting with clients, suppliers and staff.
• High degree of initiative & attention to detail in all tasks.
• Proficient in building productive relationships & networks.

The offer
Our client consistently offers excellence in their service delivery that makes a difference to people’s lives through improved health outcomes. A flexible workplace that is diverse and inclusive, you will be privileged to be part of their progressive
team. You will make a difference to the health outcomes for patients.
 
Your application
If you are interested in joining our client in this exciting new challenge, please call Marilyn Jones on 0437 332 272 for a confidential discussion and/or email your résumé with your cover letter: careers@mexeccareers.com Australian Residents or Citizens will only be considered. Roles are one-year contracts