2019 Impact 25

Business Support Officer

Organisation : CitizenBlue

Location : Sydney (Five Dock)

Work type : Full-time

Profession : Client Services

Sector : Conservation & Environment

Salary type : Annual Package

Salary : $59,280 + super and leave loading

Application closing date : 12 Dec, 2019

About the role

The Business Support Officer performs the key functions of servicing our commercial, sport and community customers and also providing administrative support to assist the smooth operation of our depot and office, including but not limited to:

  1. Market our services to selected clients as outlined in business development plans.
  2. Work with clients and CitizenBlue staff to ensure key service components are delivered, including collection of containers; bin supply and their maintenance.
  3. Respond to any complaints or requests for information in a prompt manner.
  4. Encourage clients to communicate our services to their sector by sharing stories.
  5. Contribute to reports on clients and business development.
  6. Assist with the oversight of WastEdge – the CRM, logistics, and accounts system used by CitizenBlue.
  7. Action purchasing office and (liaising with Depot Supervisor) depot supplies.
  8. Assist with drop-in customers in the depot where required.
  9. Where required, oversee float requirements for the depot.
  10. Other related duties as required.

The position requires close liaison with the Depot Staff, Accounts Officer, Collection and Delivery staff, and Directors.   

About the organisation

Organisation Name : CitizenBlue

CitizenBlue is an automated refund depot (10cent refunds on eligible drink containers) for the commercial sector and households under the NSW Return and Earn scheme.  We collect containers and are open for drop-in customers. Our organisation is an environmental charity committed to a clean environment and recycling.  The depot pays refunds and sorts the containers for pickup by the Network Operator for future recycling by industry.   We are a small team and have been established since 2018, processing almost 10 million containers. 

How to apply for this role

Position Description : Business Support Officer


  • Experience in face to face and social media marketing
  • Ability to resolve customer issues
  • Understanding of logistics and CRM tools
  • A friendly and genuine manner in dealing with customers
  • Knowledge of the Return and Earn scheme, its operation and environmental objectives
  • Proficient in Microsoft Office suite
  • Evidence of high level of organisational skills and demonstrated time management skills with a proven ability to prioritise tasks to meet competing deadlines with a high degree of accuracy and attention to detail.

Applications to:

enquiries@citizenblue.org.au by 12 December 2019

Please quote in application: Business Support Officer via Pro Bono Australia.

2019 Impact 25

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