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Intake Team Leader

Organisation : Foundation House

Location : Melbourne

Work type : Full-time

Profession : Client Services, Community Services, Healthcare & Medical, Management, Program Coordination & Management, Social & Support Work

Sector : Mental Health

Salary type : Annual Package

Application closing date : 19 Jan, 2020

About the role


  • Permanent position
  • Brunswick location – close to public transport and free onsite parking
  • Develop and grow a new team


This newly created intake Team Leader role is part of the Direct (Client) Services Program which provides services in the form of counselling, advocacy, family support, group work and complementary therapies. The team leader is responsible for the establishment of the centralised intake function, as the first point of contact for client referrals.

We are seeking applicants who have highly developed trauma informed assessment and therapeutic skills with experience in program delivery utilising effective systems and processes. Your ability to support and manage the work of a multidisciplinary team, along with excellent interpersonal skills and collaborative working style is essential in this role. You will be experienced in leading intake and/or triage processes, and developing and implementing policies and procedures in line with our Integrated Trauma Recovery Service Model and the National Standards for Mental Health Services 2010. In particular we seek someone who is excited to lead the planning, development and establishment of this new centralised intake function.

Remuneration is based on our Enterprise Agreement 2014 up to $102,712 per annum. Benefits include generous salary packaging, leave loading, and a range of flexible working options, a highly supportive team environment, and excellent training, support and development opportunities.

VFST is an equal opportunity employer.

The right to live and work in Australia is an essential requirement of this role.

About the organisation

Organisation Name : Foundation House

The Victorian Foundation for Survivors of Torture Inc. (VFST) provides a range of services to people in Victoria who have been subject to torture or other traumatic events prior to their arrival in Australia. This group includes refugees and asylum seekers. It is non-denominational, politically neutral and non-aligned.

How to apply for this role

Position Description : PD_DS Intake_Team Leader_ Dec 2019


Applications for these positions close Sunday 19 January 2020.

Applicants must address the selection criteria contained in the Position Description, which can be downloaded from our website at

Please email applications to Human Resources Advisor at

For any enquiries regarding the position please contact Zaheera Deen, on 9389 8969 or from 13 Jan 2020 onwards Kylie Scoullar General Manager Direct Services, on 9389 8900.




Please quote in application: Intake Team Leader via Pro Bono Australia.

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