Outreach Case Manager (Youth)

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Organisation : Merri Outreach Support Service

Location : Melbourne (Northcote)

Work type : Contract/Temporary

Sector : Homelessness & Affordable Housing

Salary type : Hourly

Salary : $40.01 ph

Application closing date : 30 Mar, 2020

About the role

Outreach Case Manager (Youth)

Position summary

The core function of the Outreach Case Manager(Youth) is to provide case management to young people  and families who are homeless or at risk of becoming homeless. The position is funded as a Family Reconciliation Mediation Program (FRMP), part of a state-wide program which was established in 2005 through the Youth Homelessness Action Plan (YHAP) for young people aged 16 – 25 years experiencing or at risk of homelessness.

The position works closely with the Homelessness Service Sector (HSS) in supporting young people to improve their relationship with their family through team case management, family mediation, family conferencing, and case management.

The program goals are to support young people to:

  • Remain or return home if safe and appropriate
  • Remain connected to family in some capacity
  • Reconcile within themselves through therapeutic interventions

Case management is delivered using a team case management model with the program sitting within the larger Crisis Program Team. Typically the role requires that the majority of contact with consumers occurs within a variety of settings which may include their homes or emergency accommodation.


Support programs at MOSS utilise a team case management approach, as opposed to a key worker model. In team case management all team members have input into the case plan and ongoing work with the consumer. The aim is to achieve better outcomes for consumers through additional support work, building upon the responses already provided by Access Points as part of the Opening Doors Framework.


The Outreach Case Manager(Youth)  role includes reporting requirements using a computer data base reporting and case management tool, Specialist Homelessness Information Platform (SHIP) for Specialist Homelessness Services (SHS). Consumer file keeping, including electronic case notes is an important task. Workers are expected to participate in and contribute to community development and agency development as part of their role.


The Outreach Case Manager(Youth) is required at all times to work within the policies and philosophical framework of Merri Outreach Support Service, the guidelines and standards of the funding body and to adhere to the highest professional and ethical standards in performing their duties and responsibilities associated with the position.

About the organisation

Organisation Name : Merri Outreach Support Service

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How to apply for this role

Applications not allowed for this job listing.

Please quote in application: Outreach Case Manager (Youth) via Pro Bono Australia.


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