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Case Management Administrative Officer (permanent, full time)

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Organisation : Djirra

Location : Australia

Work type : Full-time

Sector : Indigenous

Salary type : Annual Package

Application closing date : 29 May, 2020

About the role

A new Family Violence Case Management team is being established at Djirra as an extension of our work and commitment to supporting Aboriginal women to be strong, safe, independent, healthy and positive in their lives, culture and communities.

We are now seeking team members who will provide intensive support services to Aboriginal and Torres Strait Islander women, and work alongside the Djirra legal program and our Koori Women’s Place. The team will deliver high quality and culturally safe responses to women who have experienced, or are currently dealing with violence in their lives. The team’s interventions will range from short-term crisis responses to longer-term intensive case-management. The team will also be responsible for the provision of Flexible Support Packages to Djirra clients who fit the criteria for a package.


The case management team delivers high quality responses to Aboriginal and Torres Strait Islander women who have experienced, or are currently experiencing family violence.

The Case Management Administrative Officer will be responsible for administering the provision of Flexible Support Packages (FSP) to eligible Aboriginal women at the direction of the case workers and under the overall supervision of the Case Management Team Leader. The role includes supporting the application process, maintaining FSP processes, contributing to the ongoing development of the program and ensuring accurate financial reporting. As a member of the Case Management team, this role will assist with a range of general duties which may include, intake and initial crisis assessment.


The key responsibilities of this position are to:

  • Maintain the FSP application processes in line with FSP procedures and associated requirements
  • Oversee the administration of the Flexible Support Packages program in accordance with legislation and relevant policies
  • Understand the criteria for Flexible Support Packages to effectively support the work of the Case Workers
  • Follow the required policies, processes and procedures for administering Flexible Support Packages.
  • Liaise with internal and external stakeholders connected with the FSP program as required.
  • Receive and record FSP applications incl uding all required information.
  • Accurately maintain records and data required for FSP processes including: records of applications, outcomes, invoices, payments and expenditure.
  • Assist with the production of reports, where required, by the Family Violence Case Management Team Leader and other managers.
  • Contribute to the effectiveness and efficiency of the Case Management team by providing general support that may include telephone and reception, intake and initial crisis assessment.
  • Participate in regular supervision, team meetings and professional development .
  • Comply with relevant legislation and policies.
  • Participate in Djirra cultural and promotional events and activities to further the objectives of Djirra as a lead agency in the prevention of violence against Aboriginal women


Occupational Health and Safety, and Equal Opportunity

  • Follow, and help others to follow, all health and safety procedures, and participate in all relevant training and complete timely reporting of any hazards, injuries or incidents.
  • Proactively report on opportunities for improved health and safety.
  • Comply with Equal Opportunity policy, procedures and re quirements, and undertake work and activities in a manner that ensures the workplace is free from harassment, bullying behaviour and discrimination.

About the organisation

Organisation Name : Djirra

Djirra is a place where culture is shared and celebrated, and where practical support is available to all Aboriginal women and particularly to Aboriginal people who are currently experiencing family violence or have in the past.

As most of our contact is with women, the work we do is predominantly designed by and for Aboriginal women.

We are an Aboriginal Community Controlled Organisation governed by an Aboriginal Board of Directors who are elected by our members.

Our journey started in 2002 when we were established as the Aboriginal Family Violence Prevention & Legal Service (FVPLS Victoria). Since then we have grown, expanded our services,  and evolved as an organisation, and now we are Djirra.

Djirra is the Woiwurrung word for the reed used by Wurundjeri women for basket weaving. Traditionally, when women gathered to weave, important talks took place and problems were solved. Djirra symbolises Aboriginal women today, still  coming together to share stories, support each other and find solutions.

How to apply

Applications not allowed for this job listing.

Please quote in application: Case Management Administrative Officer (permanent, full time) via Pro Bono Australia.



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