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Community Housing Officer

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Organisation : YWCA Australia

Location : Melbourne (South Melbourne)

Work type : Full-time

Sector : Community Development, Homelessness & Affordable Housing, Women, Youth & Young People

Salary type : Hourly

Application closing date : 5 Jul, 2020

About the role

YWCA Australia is currently seeking a dedicated Community Housing Officer to join our Housing Team. This role is offered on a full time basis and is based in our South Melbourne office.

The Community Housing Officer (CHO) role is the face of the organisation to
our residents within the properties that YWCA Australia and YWCA Housing owns and manages. This role is essential to ensure sustainable tenancies by undertaking efficient administrative functions and actions that will assist and maintained resident’s tenancies.

As a CHO you will maintain tenancy systems, undertake data collection, provide advice and information to residents, visit all residents on a quarterly basis, reports tenancy and maintenance issues whilst operating under the Victorian Residential Tenancies Act.

You will operate within a team environment to achieve the organisational goals and


The ideal applicant we are seeking will have:

  • An awareness, understanding and sensitivity to homelessness issues and the ability and experience to communicate with a diversity of people from various cultures;
  • Ability to maintain and manage tenancy data on various data bases – Chintaro and Excel;
  • Computer skills that include email and software such as Excel and Word;
  • Knowledge and experience with the processes of VCAT forms and hearings;
  • High level organisational and administrative skills;
  • A clear understanding of the VIC Residential Tenancies Act;
  • Victorian Driver’s License; and
  • A valid state-based working with children or working with vulnerable people check.


  • Be familiar with rent/tenancy procedures, tenancy agreements and administrative processes in an office environment; and
  • Mediation and conflict resolution skills.

This position will require the applicant to satisfactorily complete a national criminal history record check and hold the relevant state based working with vulnerable persons permit prior to employment.



About the organisation

Organisation Name : YWCA Australia

YWCA Australia is a feminist not-for-profit organisation focused on improving gender equality for women, young women and girls. Together we challenge the systems, structures and policies that act as barriers to women, especially young women, achieving their full potential.

Our evidence-based programs and services aim to be inclusive of all women and offer support with housing, homelessness, safety and wellbeing. We aim to positively impact the lives of more than two million women, young women and girls by the end of 2023.

How to apply

Position Description : PD - Community Housing Officer

Applications not allowed for this job listing.

Please quote in application: Community Housing Officer via Pro Bono Australia.




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