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Training Manager

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Organisation : Settlement Services International (SSI)

Location : Sydney (Ashfield)

Work type : Contract/Temporary

Sector : Community Support Services, Disabilities, Humanitarian

Salary type : Annual Package

About the role

  • Based in Ashfield
  • 3 Year Contract
  • Salary packaging options to increase your take home pay, Fortnightly Accrued Day Off (ADO) & flexible working hours


We acknowledge the traditional custodians of these lands and waters and we welcome the opportunity to learn more about Aboriginal people of Australia. We value relationships with our local Aboriginal community and appreciate applications from its members.

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with people with a refugee and asylum-seeking background, culturally and linguistically diverse (CALD) communities, people with disability, youth and children and more to build capacity and enable them to overcome inequality.

SSI draws on its expertise and experience to advocate for the people and communities it serves. Through the work we do, we empower people to change their lives. Through our advocacy and representation, we influence ideas and policy.


SSI has recently been advised of our successful tender to deliver the National Disability Insurance Scheme Partners in the Community Program (PITC), in the South West Sydney and Sydney districts, for the next three years. The program provides for Local Area Coordination (LAC) services to assist Participants in developing or reviewing support plans as well as extensive work in the community to promote inclusion and opportunities for people to access mainstream service. SSI is required to commence the transition of support services from 1st July 2020 with full-service delivery from 1st October 2020.

The PITC Program in SSI will cover the fourteen local government areas in South Western Sydney and Sydney Metro Area’s with a team of over 200 people including Local Area Coordinators and other management, administration and support staff located at a range of sites across each area.


The Training Manager will work closely with the training coordinator, and NDIA to implement learning programs and activities that will support the LAC team in providing exceptional service to people with a disability.

The Training Manager will be responsible for the development and delivery of the LAC training portfolio designed to support the development of the LAC team to ensure exceptional service to Participants and community members across South West Sydney and Sydney Districts.


  • Work with the Training Coordinator to develop and implement learning strategies, design training plans, program outlines and session plans.
  • Undertake ongoing evaluation and reporting on LAC learning and development activities for continuous improvement.
  • Work collaboratively with the NDIA training Manager to define the capability requirements and learning needs of all employees of the LAC Program.
  • Works with managers to address training gaps specific to LAC functions.
  • Meet regularly with Senior leadership team to set priorities and check progress against NDIA and LAC training goals.
  • Work in partnership with SSI People and Culture team to develop, coordinate and deliver the induction program for all new LAC Program employees.
  • Monitor, track and maintain the program training budget, including variance reporting, challenges or issues to the Operations Manager.
  • Provide leadership and supervision to the training coordinator, including support and supervision and regular Achieve meetings.


You will have qualification in human services, adult learning/education, training or other related qualifications along with experience in design, delivery and evaluation of training both face to face and online as well as experience in managing projects and budgets.

Ideally you will have excellent knowledge of contemporary, evidence-based learning and the ability to build rapport and work collaboratively both internal and external stakeholders are key to achieving outcomes.

As the LAC programs grows and changes, you will be required to be flexible and adaptable.

Demonstrated understanding of the National Disability Insurance Scheme, disability care and community sector will be an advantage as would training experience in the NDIS PITC Program.

This role does involve travel, please note that a valid driver’s licence and willingness to undertake regular tr avel will be required.

Submit an application by 4 PM Friday 5th June 2020 by applying online with a CV and Cover Letter addressing the following Selection Criteria.

  • Please outline your experience in design, delivery and evaluation of training both face to face and online
  • Tell us about experience in managing projects and budgets in the human services sector.
  • Demonstrate your ability to use facilitator approach and apply adult learning principles to engage others in effective learning


We offer the opportunity to engage in meaningful work that makes a real difference to the lives of our clients, their families, carers, and communities.

We have a fantastic benefits package that promotes work/life balance; something we are very passionate about! This includes a fortnightly Accrued Day Off (ADO) for full time staff, flexible working arrangements and generous salary packaging options so you can increase your take home pay!

Our workplace reflects the communities we serve and where everyone feels empowered to bring their full authentic selves to work. Together, we continue to build an inclusive culture that encourages, supports, and celebrates the diverse voices and abilities of our employees.

We strongly believe in protecting the safety and well-being of children and vulnerable communities and take child protection very seriously. All employees will undergo a National Police Cl earance and a Working with Children Check as a condition of employment.

SSI will provide adjustments in our recruitment processes and in the workplace.

If you require an adjustment please email or call 02 8799 6700 and ask for the talent team.

About the organisation

Organisation Name : Settlement Services International (SSI)

How to apply

Please quote in application: Training Manager via Pro Bono Australia.


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