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NDIS Support Coordinator

Organisation : Puntukurnu Aboriginal Medical Service

Location : Perth

Work type : Full-time

Profession : Program Coordination & Management, Social & Support Work

Sector : Health – General, Indigenous

Salary type : Annual Package

Application closing date : 25 Sep, 2020

About the role

The NDIS Support Coordinator directly reports to and is accountable to the Community Health Programs Manager and is responsible for suppor ting the National Disability Insurance Scheme (NDIS) by coordinating activities that support participants with their NDIS Plans.

To view the full Position Description and Selection Criteria Click Here or visit

Position Responsibilities

Service Delivery:

  • Act as a central point of contact, and connection, between NIDS Participants in relation to Plan Management including but not limited to assessments, plan formulation, implementation and review.
  • Oversee administration and compliance of e-tools to manage Participants’ service bookings, track funding amounts and claims status.
  • Oversee recruitment, training and support of Remote Community Connectors across communities.
  • Work with the Finance Team to track invoices and complete payments on behalf of Participants.
  • Assist Participants to identify and plan strategies to achieve their personal goals within a person-centred framework.
  • Complete accurate reports on the outcomes of the program consistent with EACP/RCC contractual obligations in liaison with the NDIS Access and Coordination Officer
  • Prepare high quality NDIS financial performance and Participant Plan Management reports consistent with NDIA standards

Community Engagement and Education:

  • Facilitate meetings and workshops with stakeholders to support the delivery of the NDIS.
  • Conduct community presentations to raise awareness of the NDIS, including people with a disability in mainstream supports

Performance indicators:

  • Meet or exceed NDIS financial targets;
  • EACP/RCC Contract delivery;
  • Ability to attract and retain NDIS Support Coordination participants;
  • Achievement of NDIS Participants’ goals;

About You

To be considered you will meet the following criteria:

  • Tertiary qualifications in Social Work, Psychology, Occupational Therapist and/or a minimum Certificate IV in Disability Services or similar and/or equivalent knowledge and experience within the sector.
  • Knowledge and experience of the NDIS Support Coordination function and why it is important in building a Participant’s capacity and to the overall success of the NDIS.
  • Demonstrated understanding of the application of National Standards for Disability Services (Rights, Participation and Inclusion, Individual Outcomes, Feedback and Complaints, Service Access and Service Management).
  • Relevant understanding of co-morbidities faced by the general population in the Pilbara and the Western Desert.
  • Knowledge of relevant service providers across mainstream and other community service sectors, including mental health and disability providers.
  • Demonstrated understanding of episodic nature of mental illness and its impact upon a person’s capabilities

You will also ideally:

  • Identify as Aboriginal and/or Torres Strait Islander and be acknowledged as such by your community.
  • Have experience establishing NDIS in Aboriginal Medical Service or equivalent.
  • Have experience in human services – disability, mental health, housing or experience in another relevant sector.

About the Benefits

While you will face diverse new challenges in the role, you will also enjoy an attractive remuneration package including a base salary of $83,964 to $89,944 per annum plus superannuation. You’ll also gain access to generous salary packaging options, which will greatly increase your take home pay.

In addition, you will have access to a number of fantastic benefits including:

  • 5 weeks’ annual leave + 17.5% leave loading
  • Support to further invest in your career
  • Employee Assistance Program
  • Retention Initiatives in accordance with the PAMS Employee Remuneration Policy

The position involves working within a multicultural organisation where the majority of staff, clients and stakeholders identify as Aboriginal or Torres Strait Islander. Candidates must be able to demonstrate an understanding of the issues affecting Aboriginal and Torres Strait Islander people and their ability to communicate sensitively and effectively with Aboriginal and Torres Strait Islander people.

In addition to the above skills and experience, the successful candidate will require an unrestricted WA “C” Class Driver’s Licence, and be required to submit a National Police Clearance (dated within 3 months) and Working With Children Check (where applicable) prior to appointment.

Please note there is no closing date for this advertisement. Applications will be assessed as received and interviews scheduled accordingly. PAMS reserves the right to withdraw this advertisement without further notice, ther efore we encourage interested candidates to submit their application without delay.

For further information about this position please call Lauren Richards, Recruitment Officer on (08) 9227 1631.

As per section 51 of the Equal Opportunity Act 1984 (WA) PAMS actively seeks to increase the diversity of our workforce to better meet the differing needs of our clients and stakeholders and to improve equal opportunity outcomes for our employees.

About the organisation

Organisation Name : Puntukurnu Aboriginal Medical Service

Puntukurnu Aboriginal Medical Service (PAMS) aims to improve the standard of health of the Martu people and all Aboriginal people living in the East Pilbara region of Western Australia through the provision of community based, comprehensive primary health care services. We exist to promote the health and well-being of individual community members and to relieve sickness and the suffering of the indigenous community as a whole. We are passionate about providing the highest standard of patient care whilst incorporating a holistic approach toward diagnosis and management of illness.

At PAMS, we are excited to be opening a brand-new, purpose-built medical clinic in Newman, WA which is positioned to provide essential health services to the population of Newman with particular focus on the local Aboriginal community.

How to apply

Please quote in application: NDIS Support Coordinator via Pro Bono Australia.



Blackbaud bacon 2020

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