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Manager – Support Services

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Organisation : VincentCare

Location : Melbourne (North Melbourne)

Work type : Full-time

Sector : Community Support Services, Homelessness & Affordable Housing

Salary type : Hourly

Application closing date : 7 Oct, 2020

About the role

Manager – Support Services

(Full Time – Permanent)

Enjoy the benefits of working with a growing organisation offering career development, flexibility and an attractive annual salary package (including leave loading and superannuation). 

The Role:

VincentCare Victoria is seeking an appropriately-qualified person to take on the position of Manger – Support Services to provide leadership and management across two areas of service delivery at VincentCare’s Inner Melbourne Community Hub, namely: (1) case management support for clients in crisis and extended supported accommodation at Ozanam House, and (2) outreach case management support, including the Greenlight housing first case management team.

Reporting to the Inner Melbourne Community Hub Manager, the Manager – Support Services, coordinates and leads the delivery of reconnection and recovery focused service responses to a diverse range of people experiencing or at risk of homelessness, who can present with multiple and complex support needs. 

VincentCare Victoria:

VincentCare Victoria is an award winning organisation established to provide a range of accommodation and support services to people that are facing disadvantage throughout metropolitan and regional Victoria.

Our aspiration is to be the leader in providing care, hope and advocacy for those facing disadvantage. Our purpose is to create opportunities and lasting change for the most marginalised. VincentCare is well equipped to provide a continuum of services that effectively meet the needs of people experiencing or at risk of homelessness. 

Inner Melbourne Community Hub provides a range of accommodation and support services, including crisis accommodation, drug and alcohol case management, and adult outreach. 

Working with VincentCare:

A key strategic priority is attracting and retaining skilled and committed employees aligned to our values. VincentCare has over three hundred dedicated, talented and enthusiastic staff working across a range of programs and services and offers a number of benefits including:

  • Career Development opportunities
  • Employee Assistance Program
  • Salary Packaging
  • Choice of Superannuation fund
  • Family friendly and flexibility
  • Study leave
  • The Ozanam Scholar Bursary 

Diversity and Inclusion

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their cultural background, ability, ethnicity, gender identity, sexual orientation or religion. 

Selection Criteria:

  • Extensive experience and / or knowledge of the homelessness service sector
  • Demonstrated understanding of contemporary approaches to trauma, recovery and harm minimisation
  • Extensive experience and a demonstrated ability to navigate services and sectors, to maximise outcomes for identified client groups
  • Operational management experience in the homelessness or community services sector, including experience  successfully delivering case management support programs
  • A comprehensive understanding of government policy, funding and compliance requirements 

How to apply:

Applicants must submit their CV together with a detailed and seperate response to each of the key selection criteria in the position description which is available through the attachment below.

Please submit your application through the ‘apply’ button below.

Phone enquiries may be made to Josh Darvill, Acting Inner Melbourne Hub Manager on 0428 313 489 (between 23 September and 25 September) or Danny Tilkeridis, Inner Melbourne Hub Manager on 0419 523 051 (after the 25 September).

Applications close: Wednesday, 7th October 2020

VincentCare welcomes applications from people from diverse cultural & linguistic backgrounds including people who identify as Lesbian, Gay, Bisexual, Trans, Intersex, Aboriginal and/ or Torres Strait Islander.

All appointments within VincentCare Victoria are subject to satisfactory completion of a police check and character/performance reference checks.  Police checks will be undertaken for the selected candidate prior to any job offer being confirmed. Police checks are also undertaken on a periodic basis during the period of employment.

All appointments are subject to disclosure of any relevant employment history of formal disciplinary action for improper or unprofessional conduct taken by current or previous employers or any other integrity body within or outside Australia.

The incumbent for this position must have and maintain a current Victorian Working with Children Check or equivalent.

About the organisation

Organisation Name : VincentCare

How to apply


Please quote in application: Manager - Support Services via Pro Bono Australia.


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