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Specialist Intake Support Officer

Organisation : The Sexual Assault and Family Violence Centre

Location : VIC Regional (Geelong)

Work type : Part-time

Profession : Administration & Office Support, Client Services, Community Services, Social & Support Work

Sector : Families, Women

Salary type : Annual Package

Application closing date : 4 Oct, 2020

About the role

About The Sexual Assault & Family Violence Centre

We are a leading organisation offering a comprehensive suite of services to clients and the community across the Barwon, West Melbourne and Wimmera Regions. Providing specialist sexual assault and family violence programs and services, including 24 hour crisis care support, case management, therapeutic counselling, early intervention and professional education and training, we continue to grow and develop our offerings. 

About The Orange Door

A key recommendation of the Royal Commission and the Roadmap for Reform was to establish a network of The Orange Door (otherwise known as Support and Safety Hubs) across Victoria to provide a new way for women, children and young people experiencing family violence, and families in need of support with the care, development and wellbeing of children and young people, to access coordinated support from community, health and justice services. The Orange Door also focuses on perpetrators of family violence to keep them in view and plays a role in holding them accountable for their actions and changing their behaviour.

The Orange Door delivers a fundamental change to the way services work with women, children and families, and men. It seeks to provide:

  • a more visible contact point so that people know where to go for specialist support;
  • help for people to identify family violence and child wellbeing issues;
  • support to access justice and legal support;
  • advice based on contemporary risk assessment tools and guidance;
  • specialist support and tailored advice for victims, families and children, and perpetrators;
  • connection and coordination of access to support; and
  • a system-wide view of service capacity, client experience and outcomes.

The Orange Door supports the agency of women, children and families by ensuring that the services they receive meet their needs and goals.

The Orange Door in Barwon

As one of five launch sites, The Orange Door in Barwon includes a mix of staff employed by Family Safety Victoria and staff from Community Support Organisations in the Barwon area, including The SAFV Centre, Bethany Men’s Behavioural Change and Child First programs, Wathaurong and Community Based Child Protection. By bringing together different workforces and practices, The Orange Door provides a multi-disciplinary team approach and consolidated access point.

About The Role

This position will be responsible for processing and administrating sensitive client records at The Orange Door in Geelong, however you will initially commence working remotely from home due to coronavirus (COVID-19). You must have a confidential space within your home and reliable internet connection to work remotely.

There will be an expectation in this position to collaborate with and support the Practitioners and Team Leaders and to build strong working relationships with the co-located agencies. The role will require you to accurately enter case records onto the database system and maintain ongoing data integrity within the database system. This role will require a high level of client confidentiality and sensitivity.

About You

You will likely have experience in a similar role or similar organisation working confidentially with sensitive client records. You will be able to demonstrate advanced computer skills and be confident in accurate and efficient data entry. You be able to prioritise a diverse workload and calmly support the Practitioners and Team Leaders. You will have an understanding of the gender natured family violence and an understanding of the impact of trauma on adults and children who have experienced family violence and child abuse and neglect. You will be a values based individual who is motivated to make a difference.

The successful candidate will be required to maintain a current Working With Children’s check and National Police Check at their own expense.

Why work for The Sexual Assault & Family Violence Centre?

The Sexual Assault & Family Violence Centre takes pride in being an employer of choice; we are passionate about the wellbeing of our team members and we provide a number of complementary benefits to our staff, some of our benefits include:

Generous above award Enterprise Agreement entitlements

  • Flexible and part time working arrangements
  • Professional development opportunities
  • 10 weeks Paid parental leave
  • Salary packaging

Health and Wellbeing initiatives

  • Flu vaccinations
  • Employee Assistance Program (EAP)
  • Weekly delivery of fruit
  • Pet friendly environment
  • Internal book exchange program
  • Social initiatives
  • Positive workplace culture

During COVID 19, The Sexual Assault and Family Violence is providing numerous engagement opportunities for staff to ensure they feel supported whilst working from home, These engagement opportunities include:

  • Regular communications such as a weekly staff newsletter and fortnightly CEO update
  • Organisation wellness channel; virtual afternoon teas, walking meetings, care packages and social initiatives

About the organisation

Organisation Name : The Sexual Assault and Family Violence Centre

How to apply

To apply, please go to our website at to view the position description and submission requirements. All applications must address the key selection criteria outlined in the PD. Applications should be sent to For a confidential discussion, please contact Kelly Wickham on 03-5222 4318

In line with the Government's coronavirus (COVID-19) health and safety requirements, The Sexual Assault and Family Violence Centre’s application assessment processes will be facilitated remotely using various online platforms, where possible. Induction processes will be completed online for those who are successful in securing a position with our organisation

We are currently accepting applications from direct applicants only, no recruitment agency applications accepted.

Closing Date

5:00pm Sunday 4th October 2020

Please quote in application: Specialist Intake Support Officer via Pro Bono Australia.



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