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Training Services Lead

Organisation : Consumer Action Law Centre

Location : Melbourne (CBD, interim remote working)

Work type : Part-time

Profession : Community Services, Education & Training, Legal

Sector : Education & Training, Law, Justice & Human Rights

Salary type : Annual Package

Salary : $79,000 - $83,500

Application closing date : 25 Sep, 2020

About the role

The Training Services Lead supports Consumer Action’s legal practice to organise and support professional development training, in particular to financial counsellors, so that Consumer Action’s expertise and potential for worker assistance is established and shared with other community organisations.

We are looking for a highly collaborative, results and outcomes-focused learning and development specialist. You have significant demonstrable experience in delivering learning based on agreed strategy and programs of work in a complex environment.

You can show an understanding of and commitment to the mission and values of Consumer Action, and have an interest in learning more about consumer, credit, debt and insurance issues, and working to progress Consumer Action’s Impact Framework.

With formal qualifications in education or vocational training, you have experience across the learning and development suite including planning and review, facilitation, instructional design, eLearning (design and delivery), needs analysis and evaluation, as well strong demonstrable skills in project and stakeholder management.

Enthusiastic, energetic and flexible, you thrive on multi-tasking and are calm, resourceful and highly organised.

About the organisation

Organisation Name : Consumer Action Law Centre

Our vision: a just marketplace where people have power and business plays fair

Our purpose: to make life easier for people experiencing vulnerability and disadvantage in Australia

We’re an independent, not-for-profit consumer organisation based in Melbourne. Our centre is unique because in addition to running direct services that support vulnerable consumers in Australia –  including an award-winning legal practice and financial counselling services as part of the National Debt Helpline – we integrate the work of these direct services into our policy work and campaigns for high impact systemic change.

How to apply

To apply, send your CV and cover letter to, using the subject line: Training Services Lead application no later than 5 p.m. 25 September 2020.

Your cover letter should include responses to the following four screening questions:

  1. Why is a training role in the not-for-profit sector appealing to you?
  2. What do you feel are the most important skills behind effective stakeholder management, and why?
  3. Describe your experience working with technical specialists to communicate complex material in a simple and understandable format.
  4. Describe a large training project you have managed: what were the major challenges, and what was the outcome of your work?


Please quote in application: Training Services Lead via Pro Bono Australia.




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