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Director of Client Operations

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Organisation : Women's and Girls' Emergency Centre

Location : Sydney (Redfern)

Work type : Full-time

Sector : Community Support Services, Families, Homelessness & Affordable Housing, Women

Salary type : Annual Package

Application closing date : 5 Nov, 2020

About the role

The Director of Client Operations (DCO) leads the delivery of WAGEC’s programs with women and children escaping domestic violence, and who are homeless and/or at risk of systemic disadvantage.

Our client programs and services provide secondary and tertiary support to women and children in the form of accommodation, material aid, biopsychosocial support and crisis responses. This work is underpinned by case management and group programs rooted in feminist, client-centred, trauma-informed and strengths-based approaches.

The DCO directly supervises four Service Managers who manage the day-to-day operations of our client accommodation sites and programs.

The DCO’s responsibilities for client programs include financial management, human resource management, risk management, facilities management, contract management, assessing, measuring and reporting on performance and relationship/stakeholder management. This role ensures there are operational systems in place that enable staff to work efficiently, effectively and ethically.

This role is part of a senior management team of Directors that report to the CEO and contribute to the overall leadership and strategy of WAGEC.

The core responsibilities of this role are to:

  1. Lead, manage and support the Service Managers team

  2. Oversee client program performance and compliance with WAGEC’s ethical framework, practice standards, and funding, legal and contractual obligations

  3. Manage client program resources, including human, physical and financial resources and assets through effective and efficient business systems and processes

  4. Drive strategic partnerships and relationships in government, corporate, community and sector networks of interest

  5. Use research, data and feedback to strengthen existing programs and develop new initiatives

  6. Drive WAGEC’s organisational culture through leadership

About the organisation

Organisation Name : Women's and Girls' Emergency Centre

The Women’s and Girls’ Emergency Centre (WAGEC) is a non-government, not-for profit charitable organisation. We deliver a range of crisis and medium-term accommodation and support services to women, children, young people, and families who are experiencing, or at risk of homelessness and/or domestic and family violence.


For over 40 years we have been doing this work across the lands of the Gadigal and Wangal people of the Eora Nation (Sydney’s inner city and inner west regions), and working in partnership with community, business and government stakeholders.


Our Vision
A safe future for women and families.


Our Mission
WAGEC is a not for profit, charity based in inner city Sydney and the inner west, New South Wales.
We create safe spaces for women and families impacted by the effects of homelessness, domestic and family violence and systemic disadvantage.
We create enduring change in times of crisis through access to safety, housing and material support.
We work with our communities to advocate social change.
We are trauma-informed and culturally appropriate in our practice.

Our Values
Our values underpin our guiding principles and the way we work. We are:
• Flexible and focused on our clients
• Creative and professional in all our work
• Always respectful and inclusive
• We act with integrity
• We are proactive
• We are compassionate
• We are feminist in our approach


Our approach allows us to think holistically as we work with clients and look beyond the immediate state to future possibilities and collaborations.
We believe that a strong work ethic and values are crucial to achieving our vision

How to apply

Applications not allowed for this job listing.


Please quote in application: Director of Client Operations via Pro Bono Australia.


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