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Operations Manager

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Organisation : Social Impact Hub

Location : Sydney (Edgecliff)

Work type : Full-time, Part-time

Sector : Social Enterprise

Salary type : Annual Package

Application closing date : 15 Jan, 2021

About the role

Operations Manager Job Description

Your opportunity to join the Social Impact Hub, an innovative and inspirational social enterprise. This is a new exciting roleto help lead our organisation through our next phase of growth. The role provides the opportunity to work across the business developing and improving processes and operations using a range of business skills.  

Overview of Social Impact Hub

The Social Impact Hub collaborates with purpose driven organisations to accelerate change. Through advice, education, thought leadership and the mobilisation of capital, we help to create a world where people and the planet thrive. We are a trusted partner for a broad range of bold, forward-thinking organisations who wish to transform our local communities and the world.


We are a small, hard-working and passionate team at the Social Impact Hub. We seek someone who fits our values and culture. Our values are

 Commitment and integrity

 Respect and empathy

 Collaboration and communication

 Curiosity and continuous learning


About You

You’re an experienced manager of people and projects. More than anything, you love implementing systems and processes that help create order and efficiency. You’re comfortable using a CRM and project management software and you love putting together a good spreadsheet. More than anything, you love the idea of enabling a small, dynamic team to thrive. And, you’re absolutely passionate about helping changemakers amplify their social impact.


The successful candidate will:

 show initiative and be able to work autonomously, but also be a team player;

 be self-motivated and have a “can do” action-orientated approach;

 display exceptional ethical standards;

 be adaptable and flexible; and

 very importantly, have a passion for making a difference within the organisation and the wider community.  


Required Skills and Experience

The successful candidate shall:

 have at least 3 years’ experience in an operational or project management role;

 have a commercial mindset and strong analytical skills;

 have excellent communication skills, both written and verbal;

 have excellent attention to detail;

 be able to work to tight timelines and work efficiently;

 have capability to develop other team members;

 have capability to build systems and processes;

 have experience in and enjoy the culture of working in a small business environment; and

 have strong project management skills.


General knowledge of, or experience in, at least one of the areas of focus of work of the Social Impact Hub is preferred (ie. impact investing, social enterprise development, impact measurement, philanthropy, corporate social responsibility etc). A Bachelor’s degree is required, preferably in a relevant skill area.



The role of the Operations Manager is to ensure operational excellence through managing all corporate functions including finance, human resources, risk management including work health and safety, quality, compliance, IT/business systems and premises. 

Key Responsibilities may include:

  1. Operational & stakeholder management

    1. Oversee the efficient and effective day-to-day operation of the organisation

    2. Foster effective team work between all members of the team

    3. Ensure that the organisation meets the need of external stakeholders (clients, students, sponsors) including contract management

    4. Work with the CEO to support the ongoing sustainability of the organisation 

    5. Oversee the management of the office premises, legal compliance, IT and business systems

  2. Process improvement and reporting

    1. Lead process development and improvement, especially in relation to implementing our new CRM system (Zoho) and fully utilising its capabilities

    2. Liaising with external integration support and training the team on the CRM

    3. Design and deliver monthly reports tracking organisational progress

  3. Human resources management

    1. Work with CEO to determine staff requirements for organisational management

    2. Oversee and monitor development of job descriptions and key performance indicators for staff; implement the performance management process including ongoing feedback

    3. When necessary, recruit, interview and select staff that have the right technical and personal abilities to help further the organisation’s mission and fit into the organisational culture

    4. Ensure that all staff are able to grow both personally and professionally by identifying opportunities and supporting staff to pursue opportunities

  4. Financial management

    1. Prepare and manage the budget for the organisation and allocate resources accordingly

    2. Oversee the bookkeeper and the management of all payments, BAS and taxes

    3. Manage insurances

  5. Program management and development

    1. Oversee planning, implementation and execution of projects and other new strategic initiatives, including management of aspects of some programs

    2. Oversee the development of new programs and opportunities in collaboration with relevant team members

    3. Support proposal and tender development and other business development opportunities

There is flexibility with the list of responsibilities above; they could be altered depending on the successful applicant’s particular strengths and passions.

Reporting & Remuneration

The Operations Manager will report to the CEO. Work plans and KPIs will be agreed on a quarterly basis in line with overall strategic planning. Appropriate remuneration in line with experience and possibly incentives to be negotiated. 

We support flexible work arrangements and applicants who would like to work 3-4 days per week are encouraged. Ideally you will have flexibility to increase this to full time in peak periods. The role is based at the Social Impact Hub in Edgecliff, with likely 1 day per week working from home (COVID dependent).

Next steps

If you would love to bring your passion and energy to the Social Impact Hub please answer the ten questions on the application form here. We are an equal opportunity employer and we are committed to diversity, equity and inclusion. We conduct anonymised initial reviews of applications where we do not attach names or identifiable characteristics. If successful, you will be invited to a first round interview. 

About the organisation

Organisation Name : Social Impact Hub

How to apply

Please quote in application: Operations Manager via Pro Bono Australia.


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