Team Leader McAuley House

The Team Leader McAuley House is a newly created role, and requires a highly motivated self-starter, who can provide flexible, multi-layered and quality practice responses to deliver positive support outcomes to the client group. The three main objectives of the role are:

• Team Leadership – Effectively lead the day to day functioning of the McAuley House (including delivery of funding targets and reporting requirements), supporting contemporary and best practice in line with current policy.

• Strategic Service Planning and Development – Contribute to strategic planning and development, and lead the McAuley House  team and relevant stakeholders in the implementation of current policy, continuous improvement, evaluation and advocacy.

• Specialist Liaison and Advocacy – Provide guidance and specialist advice on families and children and ensure best practice in Women’s Homelessness support provision to multiple stakeholders, internal and external.

 

Role supervises:

 

The Team Leader McAuley House will be required to supervise:

• McAuley House Case Managers 

McAuley House Residential Support Workers  

Internal relationships: The Team Leader McAuley House will be required to work closely with:

• Head of Community Services

• Manager Community Services

• Skills for Life Program 

• McAuley Care

• McAuley Works

• McAuley House Volunteers

External Relationships: The Team Leader McAuley House will be required to build and maintain relationships with key stakeholders including:

• Homelessness Networks and Service Providers

• Mental Health Networks and Service Providers

• Relevant peak bodies; e.g. Council to Homeless Persons, Catholic Social Services

Remuneration: The position is classified as SCHCADS 6, level to be negotiated commensurate with experience.  Salary packaging is available.

Location Base: Western Suburbs and other sites as required.

 

Service McAuley Community Services for Women, is  a ministry of the Institute of Sisters of Mercy of Australia and Papua New Guinea:  

McAuley supports  women and children  into safe and sustainable living, regardless of their entry point, complexity or  need or  recovery time.

  McAuley’s work intersects with:

• Family Violence, homelessness, mental health & employment

• Women and children

• Culturally diversity

Mission  Creating  a world that enables women and children to participate in society on their own terms through innovative services, advocacy and a caring community…so violence and homelessness can be eradicated.

Vision Women and children are safe, supported and empowered to achieve their highest potential : All Home Safely

Values McAuley Community Services for Women is committed to:

Community

Women and children coming to McAuley feel that they belong and have the confidence to join other communities.

Hospitality

Everyone is met at McAuley as an equal and made to feel at home when they are there.

Compassion

McAuley will respect where women and children come from, and they will be heard and listened to with dignity.

Justice

Women and children have the right to live at home safely and free of fear.

 

1. Seeing the Big  Picture • Can conceptualise how this role supports organisational vision, values and goals

• Has understanding  of the  scope of McAuley Services & Programs

• Sound knowledge and experience in  family violence specific service provision; and  a foundational level of knowledge of the homelessness and mental health sectors

• Committed to continuous quality improvement to enhance program development

2. Client Focus • An understanding of gendered experiences of homelessness

• Knowledge of systems centred practice

• Committed to a continuity of care model of service provision, that enhances effective and sustainable client outcomes

• Capacity to facilitate provision of quality integrated service provision

• Capacity to collaborate with other service providers, within and outside of MCSW  to achieve quality outcomes for women and associated children

• Ability in effective risk assessment and adherence to relevant legislation, and internal policy and procedures

3. Engaging People • Commitment to strength-based and transparent leadership that incorporates coaching and mentoring; and fosters professional development, individual and peer problem solving skills, critical analysis and reflective practice

• Demonstrative highly tuned communication skills; ability to communicate with clarity, conviction and respect

• Ability to contribute to integrative teamwork and leadership 

• Capacity to value and respect input and contribution from others and from diverse perspectives

• Capacity to build strong networks and collaborative partnerships with all stakeholders

4. Reflective Practice • Ability to effectively manage self and be able to prioritise assigned work effectively

• Capacity to participate in and facilitate  supervision and team forums within a strengths based approach

• Ability to reflect on own strengths and areas for development

• Actively seeks and provides evidence based feedback

 

Service Provision

 

a. Lead the delivery of McAuley House through effective support and supervision of staff (including performance management, debriefing, and team development), in line with relevant standards and internal policy and procedures

b. Establish, facilitate and contribute to  a women’s homelessness community of practice 

c.  Promote and enhance the competency of staff and volunteers in responding to women’s homelessness and mental health by providing ongoing education and training to staff and volunteers that is informed by women’s centred practice, and trauma informed

d.  Ensure that policies, guidelines and practices respond to the best interests of women and their significant family, social and support systems

e. Coordinate the provision of services to women in McAuley House and outreach settings associated with McAuley Community Services for Women 

f. Contribute to create a culture where all staff use a gender and family and social systems lens within their practice

Risk Management and Compliance

a. Identify, manage and evaluate risks to the personal safety of women, children, staff and volunteers who intersect with the work of McAuley House

b. Identify and manage any reputational risk to McAuley 

c. Operate within the responsibilities of an Information Sharing Entity and a Risk Assessment Entity as prescribed in the Family Violence Information Sharing Scheme (established through the Family Violence Protection Act 2008, Part 5A), and the Children’s Information Sharing Scheme (established under Part 6A of the Children’s Wellbeing and Safety Act 2005

d. Ensure service policies and procedures are followed according to the risk management framework

e. Keep abreast of all relevant legislation

f. Ensure services are provided according to the Direct Practice Competencies, in particular competency no 6 “Risk Management and Compliance”

Administration and Data Collection a. Ensure data is collected in an accurate and timely manner, in accordance with funding requirements

b. Produce required program reports and contribute to the McAuley annual report

c. Contribute to the development of the McAuley Child Lens Model 

d. Attend and participate in individual supervision with line manager

Collaboration  and Advocacy a. Establish and maintain strong relationships with key stakeholders within the Homelessness sector at a local, regional and state level as appropriate to operations, policy and best practice context for McAuley House, including facilitation and leadership of appropriate networks, meetings and events

b. Proactively participate, lead and advise internal stakeholders on the needs, development, dynamics, and engagement of women and children experiencing homelessness and mental health to influence current and future priorities of McAuley 

c. Act as an advocate for and represent McAuley and its services to create awareness of women’s experience of homelessness and its impact on women, children and their broader support system

d. Participate in meetings as requested by line manager 

e. Provide service according to the Direct Practice Competencies, in particular competency no 3 “Teamwork” and competency no 7 “Self-Management”

Self-Management a. Ability to project a calm approach and optimism regardless of the situation, including client crises and significant change events

b. Seek support from line manager on more complex decision making and risk management issues

c. Maintain professional knowledge, leadership and propose access to relevant training to ensure high quality service provision

d. Monitor own work, and initiate discussion about any concerns including stress levels with line manager

e. Be aware of the effects of vicarious trauma and seek support if required

f. Deliver service consistent with McAuley’s Direct Practice Competencies No. 8.