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MEDIA, JOBS & RESOURCES for the COMMON GOOD

Case Support Worker – Assessment and Response Team

Organisation : Eastern Domestic Violence Service

Location : Melbourne (Ringwood)

Work type : Contract/Temporary

Profession : Community Services, Other, Social & Support Work

Sector : Community Support Services, Other, Women

Salary type : Hourly

Application closing date : 15 Apr, 2021

About the role

  • Case Support Worker
  • Fixed Term – 12 month contract 
  • 38 hours per week

The Assessment and Response team is responsible for the initial intake function within EDVOS. As a Case Support Worker, your primary role is to undertake a range of administrative tasks and organise daily priorities which directly support the Assessment and Response team to provide support to women and their children who are responding to family violence. 

Essential to your success

  • A minimum Certificate IV in Community Services or working towards tertiary qualification in a related discipline
  • Basic understanding of family violence and theories that relate to family violence, including knowledge of Trauma Informed Practice and Case Management
  • Competency with Microsoft Office suite of programs
  • Excellent organisational, administration and time-management skills
  • Well-developed conceptual, analytical and problem solving skills
  • Ability to foster positive working relationships and capacity to work as a member of a team
  • Well-developed verbal, interpersonal and written skills
  • Knowledge of the SHIP database is desirable
  • Demonstrated understanding and respect of the Child Safe Standards and child safety principles including the safety of Aboriginal and Torres Strait Islander children, children from culturally and linguistically diverse backgrounds as well as children who identify as LGBTI as well as children with a disability.

    Please review the Position Description (see “How to Apply”) for a full list of accountabilities and criteria.

What We Offer

  • Flexible working hours including the option of a monthly accrued day off (ADO) for full time staff
  • Generous salary packaging benefits resulting in tax savings
  • Excellent professional development opportunities including external training and workshops as well as EDVOS staff training
  • Health and wellbeing programs for all staff including group running coaching, yoga classes, strengthening and stretch and spike classes, walk at work, bi-monthly staff shared lunch and birthday calendar
  • Regular supervision and management support including access to the Employee Assistance Program (EAP)
  • Internal committees (e.g. Quality and Safety and People and Culture steering committees) working groups to support staff’s interest and expertise (e.g. Diversity, Consumer Engagement, OHS, Children and Youth)
  • A rewarding opportunity to be part of an organisation that is committed to improving quality of life for women and children experiencing family violence

 EDVOS hours of operation are Monday to Friday from 9am until 8pm and Saturday from 9am until 5pm. This position would require availability to work on a rotating roster across those hours of operation.  Salary for these positions will be aligned with SCHADS Level 4+ 9.5% super.

About the organisation

Organisation Name : Eastern Domestic Violence Service

Eastern Domestic Violence Service (EDVOS) is a leading specialist family violence service in Victoria. Our work is focused across seven Local Government Areas including Boroondara, Manningham, Whitehorse, Monash, Knox, Maroondah and Yarra Ranges. Some of our training, education and primary prevention programs are national. EDVOS is predominantly funded to work with women and children. It is recognised that being female is the biggest risk factor for experiencing family violence. EDVOS acknowledges that family violence can take many forms such as intimate partner violence, child abuse, elder abuse, carer abuse, parental abuse and sibling abuse. Our specialist family violence response services are mostly directed towards women, including women from the lesbian, gay, bisexual, trans and intersex (LGBTI) communities, children, pets and other animals, who are responding to any form of family violence.  EDVOS is committed to assisting all people, regardless of ethnicity, race, religion, sexual orientation, gender identity, age and ability within our community and can also provide access to other family violence services that are most suitable to the individual’s unique needs and goals.

How to apply

Please download a copy of the position description for this position attached or available on our website at https://www.edvos.org.au/get-involved/

For further information regarding the positions please contact Fangwei X Team Leader, Assessment and Response or Gabrielle Hitch Program Manager Assessment and Response Relationship Lead on (03) 9259 4200. 

 Applications including cover letter, CV and a separate document addressing the key selection criteria (as outlined in the PD), should be forwarded to humanresources@edvos.org.au using the subject line: ADS 1721 Case Support Worker by COB 15th April 2021.

EDVOS predominantly employs women, including women from the lesbian, gay, bisexual, trans and intersex (LGBTI) communities, as per the findings of Equal Opportunity exemption H327/2017 and by special measure. This is due to the specialist nature of the work and the services that EDVOS provides to women and children who are responding to family violence in the community.

 EDVOS actively promotes a safe and inclusive workplace where workers are free from discrimination and are afforded dignity and respect. We encourage applications from women of all abilities, as well as from Aboriginal and Torres Strait Islander people ,women from culturally and linguistically diverse backgrounds and those who identify  as LGBTI.

 EDVOS is a child-focused and child safe organisation and is committed to promoting and protecting the safety and interests of children (including the cultural safety of Aboriginal and Torres Strait Islander children; children with a disability and children who identify as LGBTI)

All appointments with EDVOS are subject to a police records check, working with children check and reference checks.


Please quote in application: Case Support Worker – Assessment and Response Team via Pro Bono Australia.


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