Office and Operations Manager

The Resilience Project is seeking an experienced and passionate Office & Operations Manager to join our team in Collingwood. Reporting to the General Manager, you will head all program operations and lead the administrative functions of the business with a focus on maximising operational efficiency. The Office & Administration Manager plays a key role in the engine room of the business, with a focus on the TRP education programs. You will be responsible for securing new education partnerships across the country (700+ in 2021) and maximise the partner experience by effectively coordinating presentations and equipping internal teams to deliver high impact programs. You will also undertake a variety of other administrative tasks, from supporting key organisational events to managing office resources, overseeing all team travel and answering in-bound phone enquiries.

KEY RESPONSIBILITIES:

• Manage the sales and bookings process for all programs including schools, corporate, elite sport, early childhood and digital programs
• Identifying opportunities to enhance the way the team works collaboratively with a focus on continuous improvement and streamlined operations
• Ensuring a commitment to quality and ‘best practice’ is demonstrated at all times so that the business is able to deliver on customer requirements and expectations
• Managing general operations and the administration function including work priorities, key tasks and projects
• In collaboration with the School Programs Manager, manage the retention process for all existing school programs from year to year
• Assisting with the development of proposals as well as collating supporting documentation
• Overseeing and maintaining CRM infrastructure and software, and identifying opportunities to utilise the CRM to enhance business efficiency and operations
• Assisting with the scheduling of projects and meetings and maintaining the calendar for the team
• Managing business travel requirements and overseeing all merchandising requirements

We’re looking for a values-driven person who shares our passion for mental health and wellbeing. This is a critical management role for the organisation therefore we are looking for a minimum 5 years’ experience in Programs Operations/Senior Administration roles or similar.

Strong organisational skills will be important along with the capacity to successfully manage competing priorities and meet deadlines. Well-developed long-range planning is essential as is sound decision making skills. The successful candidate will come with experience in a customer or client service environment with high level written and interpersonal communication skills. This role would be well suited to an experienced Administration or Operations Manager or someone in a similar role looking for a new challenge in a great environment.

You will enjoy working within an organisation with driven and motivated people in a relaxed and inclusive work culture. In exchange for your hard work and dedication, you will be rewarded with a competitive salary and generous leave entitlements.

1. If this role sounds like a fit, we’d love to hear from you!
2. Please send a one-page cover letter and CV to andrew@simplyhr.net.au before 5:00pm, Monday 22nd March 2021.

For any questions about the role, please contact Andrew at Simply HR on 0418 576 088 or email andrew@simplyhr.net.au