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Concierge and Administration Worker

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Organisation : Launch Housing

Location : Melbourne (Elizabeth Street)

Work type : Part-time

Sector : Community Support Services, Homelessness & Affordable Housing

Salary type : Annual Package

Salary : $63,955

Application closing date : 12 May, 2021

About the role

Join Melbourne’s most progressive housing and homelessness organisation!

  • Permanent, part-time role
  • 24-hour facility involves overnight shifts
  • Great Elizabeth Street location
  • Salary: $63,955 per annum (pro-rata) + super
  • Additional wellbeing leave and salary packaging

The shift timings are:

  • Mondays – 23:00 – 07:00
  • Thursdays – 23:45 – 09:30
  • Saturdays – 07:00 – 15:00
  • Sundays – 22:45 – 08:45

The role
We are currently seeking a Concierge and Administration Worker to join our team at Elizabeth Street Common Ground (ESCG). ESCG is an innovative approach to housing people who have experienced long term homelessness and who have high and complex needs. The Elizabeth Street development
is the first of its kind in Australia.

The position of Concierge and Administration Worker will primarily be responsible for the smooth operation of the Front of House area at ESCG. Duties include:

  • Providing reception support to 131 tenants residing in the building
  • Monitoring entry and exit of all tenants, visitors, contractors and visiting professionals to the building and managing visitor access, as required
  • Monitoring CCTV and responding to incidents and emergencies as they arise
  • Undertaking a range of administrative tasks including managing the Welfare Check system, communication logs and handling deliveries
  • Monitor the fire panel and elevator systems
  • Providing a lead response in implementing emergency procedures in building and security related matters.

About you
To be successful in this role, you will have experience working within the homelessness sector in a security or reception role. You will have excellent interpersonal skills including strong written and verbal communication. You will have proficient IT skills and have the capacity to willingly engage with
people with complex needs to build rapport and trust.
This role will provide you with an opportunity to work collaboratively with your team members to ensure the ongoing well-being of tenants. You will also be joining an organisation that is passionate about solving homelessness in Melbourne.

About the organisation

Organisation Name : Launch Housing

Launch Housing is an independent Melbourne based community organisation passionately committed to ending homelessness. From providing high-quality housing to an innovative range of support, education,
and employment services, we bring solutions to homelessness under one roof for thousands at risk or experiencing the crisis and trauma of homelessness. With over 400 staff working across 14 locations in
metropolitan Melbourne, we combine direct action with advocacy, research, and innovation to drive widespread change.

How to apply

Applications not allowed for this job listing.


Please quote in application: Concierge and Administration Worker via Pro Bono Australia.


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