Donor Relations Coordinator

Role and Responsibilities

Donor Stewardship

• Respond to enquiries, requests and donations received by phone, digital communications, written correspondence and in-person in a professional and timely manner.
• Fulfil personalised acknowledgment letters, thank you phone calls and other strategically designed stewardship outreach efforts.
• Ensure that IFAW’s supporter experience is the point of difference that separates IFAW with similar organisations and is known and felt by supporters.
• Undertake proactive donor outreach and assist in fundraising opportunities for the region.
• Assist the Director of Philanthropy with supporter communication.

Communications with IFAW Staff and Vendors

• Contribute to development of scripts, standard correspondence and templates for responses to enquiries from supporters and the public via all communication channels (including; social platforms, mail, email).
• Ensure timely circulation of programme, fundraising and other pertinent information to team.

Donor Data Systems and Processing

• Maintain the integrity of supporter database systems; provide administrative, organisational and operational (including financial) support to the AU Director of Philanthropy; cross train with global Donor Relations Team.
• Ensure timely and accurate input of supporter information into donor database systems for quality, integrity and accuracy.
• Process financial information relating to regular giving and other initiatives; reconcile donations on database as necessary
• Adhere to standard operating procedures, reference guides and Supporter Development Standards of Excellence; ensure compliance with data protection and privacy requirements

Administration

• Contribute to and work with global Donor Relations team to ensure the strategic goals and expectations are fulfilled.
• Assist and support the Oceania Director of Philanthropy with achieving local development KPI’s and objectives including the execution of strategic plans.
• Work with Director of Philanthropy in keeping up to date on office procedures, development collateral and organisational SOPs.
• Execute other tasks as directed by the Director of Philanthropy.

Reception

• Answer all phone calls in a timely manner and direct calls accordingly.
• Responsible for the IFAW email inbox and directing emails to various staff within the office as needed.
• Responsible for mail incoming and outgoing mail and couriers.
• Implement office policies in relation to COVID safe workplace.