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Fundraising Donor Coordinator

Organisation : Burnet Institute

Location : Melbourne

Work type : Part-time, Contract/Temporary

Profession : Fundraising, Grants & Philanthropy, Marketing, Media & Communications

Sector : Humanitarian, Research / Medical Research

Salary type : Annual Package

Salary : $69k - $75k per annum + superannuation

About the role

Do you have experience in customer focused direct marketing and an understanding of fundraising and philanthropy? Are you seeking a meaningful new role within a values driven not-for-profit organisation? Then this could be the role for you!

An exciting opportunity exists for a Fundraising Donor Coordinator to join Burnets Strategic Funding and Philanthropy team. In this role you will provide critical support with the acquisition and retention of monthly donors through multiples channels including telemarketing, digital, email, direct mail and social media.

Working closely with the Direct Marketing Manager you will assist in the implementation of a mid-high donor value plan as well as supporting and strengthening the operations and procedures of the team more broadly.

You will also:

  • Conduct regular phone/mail/email communications that deliver additional donor care to new and existing monthly donors to thank, nurture and build strong relationships which maximise retention, income and life-time value.
  • Conduct monthly reconciliation between Customer Relationship Management (CRM) system and finance figures for monthly donors.
  • Generate automated regular giving reports to monitor the overall health of the program, including the provision of weekly and monthly reports as needed.
  • Cultivate and nurture a strong relationship with this donor group through highly tailored and personalised communications.
  • Work collaboratively across the fundraising and communications team to deliver campaigns.

This is a part time (0.4 FTE), contract role, initially until the end of 2021 with a possibility to become permanent subject to 2022 budget. 

Refer to the attached position description for full details.


Let’s talk about you

You will possess a demonstrated understanding of fundraising and philanthropy, experience in development and execution of customer focused direct marketing, and an understanding of digital marketing and experience in its use within an organisational context. Your strong data skills allow you to interpret data and provide insights and recommendations.

You have excellent interpersonal skills including written and verbal communication with an empathetic nature and the ability to demonstrate effective listening, empathy, discretion, and diplomacy. We are seeking someone with a sound knowledge in the use of a CRM database, such as Donman, including administration, segmentation and reports. Advanced experience in Excel, the ability to prioritise, and work within a team environment to meet strict deadlines will also be essential.   

About the organisation

Organisation Name : Burnet Institute

We want you to have a successful and meaningful career at Burnet and are committed to providing a supportive workplace environment for all our people. You will be part of a collaborative culture where progressive leadership, innovation, respect, and excellence are valued. Join a team of talented individuals who are passionate about what they do – improving the health of vulnerable communities around the world.

We offer:

  • A monthly accrued day off for full-time staff
  • Flexible working arrangements
  • 12 weeks paid parental leave
  • Generous salary packaging
  • Opportunities for career and professional development


Who are we?

Burnet Institute is a leading Australian, unaligned, not-for-profit, organisation that uniquely links medical research with practical action to achieve better health for disadvantaged communities and help solve devastating global health problems.

Burnet Institute brings together a highly diverse skill base, with more than 400 staff and students working across cutting-edge research and projects to address some of the most relevant global health issues. Institute-wide interdisciplinary health programs Maternal, Child and Adolescent Health, Disease Elimination, Behaviours and Health Risks, and Health Security, are at the heart of our daily decision making. Harnessing our international and local field presence, our laboratories, and our mixed development and research cultures drives a greater focus on the most relevant health issues and achieves a greater impact as a result.

Whilst our headquarters is in Melbourne, Australia, we also have offices in Papua New Guinea and Myanmar, and are actively involved in research and public health programs throughout Australia, the Asia-Pacific region and Africa. Burnet is the only unaligned organisation in Australia that has dual accreditation with both the Australian National Health and Medical Research Council (NHMRC) and the Department of Foreign Affairs and Trade (DFAT).


Bring your whole self to work

At Burnet, we foster a diverse and inclusive culture. We want our people to feel like they belong and are free to be themselves at work. We have an active Gender Equity, Diversity & Inclusion (GEDI) Council that works to promote and improve gender equity, diversity and inclusion across the Institute, by developing and implementing strategies informed by both national and international best practice and staff input. Burnet holds an Athena SWAN Institutional Bronze Award from Science in Gender Equity (SAGE).

How to apply

Position Description : Fundraising Donor Coordinator PD

Apply below, and attach the following documents:

  • Resume including the names and contact details of three referees
  • Cover Letter (responses to selection criteria are optional)

Applications close at 11:59pm AEDT on Monday, 14 June 2021.

As part of our commitment to gender equity, we have included a question in the application process on gender. This will allow us to monitor and report on gender in relation to our recruitment process.

Burnet is a child safe organisation. The successful applicant will be required to apply for a Working with Children check and/or National Police Check.


Please quote in application: Fundraising Donor Coordinator via Pro Bono Australia.


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