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Head of Operations

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Organisation : Wildlife Victoria (c/- Gembridge Recruitment)

Location : Melbourne (Abbotsford)

Work type : Full-time

Sector : Animals

Salary type : Annual Package

About the role

  • Lead people, service & operations
  • Transformational change
  • Inner Melbourne location

Wildlife Victoria has provided the community with a Wildlife Emergency Response service for over 30 years. Their mission is to help and protect wildlife through rescue, education, and advocacy activities.  Every year thousands of native animals in Victoria become sick, injured or orphaned, often as a direct result of human activity. If left unassisted, these animals may suffer and die in pain or of starvation. The Wildlife Victoria Emergency Response Service receives notifications from members of the public via its emergency phone and online reporting system, receiving 80,000 requests for help annually, and helping over 50,000 animals.

Due to recent repositioning, Wildlife Victoria requires a Head of Operations to join the Executive Team. Reporting to the CEO, you will be responsible for the operational delivery of the Emergency Response Service, and implementation of best practice systems to improve the efficiency of operations. Leading 4 direct reports, and contact centre of up to 20, you will be an outstanding leader who can foster a positive culture through coaching, mentoring and continuous improvement to ensure Wildlife Victoria can effectively respond to community reports of distressed wildlife and facilitate the care needed.

This important role requires a dedicated and ethical people leader with the capability to implement frameworks and processes in line with Wildlife Victoria’s strategic plan. Managing change, enhancing workflows, implementing systems, setting and monitoring KPI’s, reporting, measuring impact and engagement with of diverse stakeholders will be required to deliver positive outcomes.

Commercial acumen, compassion and commitment to quality and service is essential, plus proven management experience in a contact centre setting.  A growth mindset of learning and continuous improvement, excellent communication skills, attention to detail, and the ability to manage risk and multiple priorities is required. A shared interest in wildlife management and rescue is highly regarded.

Wildlife Victoria offers a generous salary package and flexible working arrangements.

APPLY NOW if you are an innovative leader with a track record of operations management and developing high performing teams, plus a genuine interest in wildlife.

Applications close on Tuesday 15 June at 5pm. 

Forward your application to

For a confidential discussion, please contact Michelle Varcoe or Callum Paterson at Gembridge on 03 8375 9661

About the organisation

Organisation Name : Wildlife Victoria (c/- Gembridge Recruitment)

How to apply


Please quote in application: Head of Operations via Pro Bono Australia.



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