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Manager, Casual Staff Services

Organisation : Oncall Group

Work type : Full-time

Profession : HR & Employment Services

Sector : Community Support Services

Salary type : Annual Package

About the role

  • Highly regarded community support services organisation
  • Leadership role
  • Dynamic, fast-paced environment - Eastern Suburbs location

The Organisation:

ONCALL Group Australia Pty Ltd is a quality certified, DHHS, NDIS and TAC registered service provider in the Disability and Child Youth and Family sectors. ONCALL is a recognised industry leader and preferred service provider to over 500 clients.  ONCALL takes pride in employing staff who share our passion and commitment to delivering quality services, where the client is at the centre of every decision made.   

The Role:
Reporting to the Executive Manager, Casual Staff Services (CSS) this position is responsible for overseeing the activity of the Allocations Consultants, resourcing, induction, training and supervising team members. In turn, the Manager CSS will drive performance and productivity, ensuring that the business unit retains its client base and continues to gain momentum and grow. As CSS is “the core” of ONCALL, this is a “hands on” role requiring leadership by example.

Reporting to the Executive Manager, Casual Staff Services and with three direct and fifteen indirect reports you will:

  • Assist with the implementation of the CSS Growth Strategy across Victoria and interstate
  • Oversee day-to-day rostering activities of the team
  • Review, report on and allocate vacant shifts amongst the team
  • Provide leadership and supervision to the Allocation (Rostering) team to ensure that shifts are filled with appropriate staff, capable of meeting support requirements
  • Ensure CSS Services are delivered effectively by ensuring participant centred approach at all times
  • Ensure services are delivered in line with ONCALL Policies and Procedures and aligned to all DHHS, NDIS and National Quality Standards and Legislative requirements
  • Provide leadership and management to a dedicated and compassionate team
  • Review and implement continuous improvement models for the CSS division ensuring they are Audit ready 
  • Prepare monthly reports as required on service delivery in line with Operational plan

The Person:

You’ll be resilient and passionate about building capability within your team. In addition, you possess:
  • A tertiary qualification in relevant field
  • Significant experience and knowledge of staffing services
  • Exceptional stakeholder engagement skills, ability to present and adapt communication style based on audience.
  • Good decision-making skills and ability to remain composed under pressure
  • Strong negotiation and advocacy skills

The Offer:

The Manager, Casual Staff Services (CSS) position is offered on a permanent basis with a competitive package.

If you have exceptional skills in the above areas and are looking for a new and exciting challenge, please make an application by clicking the ‘Apply’ tab below to submit your resume in Word format. To confidentially discuss this role further, please feel free to call Alex Cooper (0472 510 848) from Johnson Recruitment.

About the organisation

Organisation Name : Oncall Group

How to apply


Please quote in application: Manager, Casual Staff Services via Pro Bono Australia.


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