About the role
About the Role
Reporting to the Director of Development and Membership, this permanent role is responsible for managing the membership life-cycle from initial enquiry through to renewal.
As the first point of contact within the organisation, this customer facing role handles all our membership interaction and enquiries that come in by phone, web, email and post. They are also responsible for the management of all data into our CRM (IMIS) and coordinating a team of volunteers to assist in membership activities.
To be successful in this role, you must be able to multitask, have a great phone manner, be extremely organised and have a high attention to detail. A positive attitude, the flexibility to meet a wide range of job demands, tight deadlines and an ability to work autonomously or as part of a team are also a ‘must’.
This role would suit a Business graduate with 2-3 years’ work experience within a membership organisation or fundraising discipline. Ideally you would also have worked within the NFP sector and have a love of the environment or the protection of heritage.
We’re looking for a bright, engaging personality with great data-entry speed and 100% accuracy. You need a genuine love for delivering great customer service and in return, we’ll provide an inclusive and flexible workplace in an organisation with a big heart.
About the organisation
The National Trust (NSW) is the largest community based, not-for-profit conservation organisation in Australia, operating for more than 75 years. Our vision is to bring the heritage of New South Wales to life for future generations. We achieve this by advocating, conserving and protecting our built, cultural and natural heritage and by educating and engaging the community through the sharing and interpretation of all Australian heritage stories in ways that awaken a sense of place and belonging.
How to apply
Applications not allowed for this job listing.
Please quote in application: Membership Coordinator via Pro Bono Australia.