Outreach Case Manager

The position of Outreach Case Manager in the HSAP program sits within a team of two workers, and the Program Manager. The Team has its office in Brunswick. Service delivery is across the Northern Metropolitan Region of Melbourne.  

The Core function of the Outreach Case Manager in the Housing Support for the Aged team is to provide case management and outreach to older individuals who experience homelessness or housing vulnerability and have complex unmet health care needs.  Case management  is delivered using a team case management model.  Typically the role requires that the majority of contact with consumers occurs within their accommodation setting.  Care coordination is a key component of the role.  The role sits in the suite of services offered from the Barkly Street high rise and is expected to work collaboratively across all HACC and Aged Care funded programs at MOSS.  This position is supervised and reports to the Program Manager of the Older Persons High Rise Support Program (Brunswick).

Working predominantly with older people, the Program aims to support consumers to address their needs through the provision of short term case management and linkages (to the broader service systems) interventions.

Community development activities are another important component of the role.  These activities have several goals; strengthening communities, enhancing safety, addressing social isolation, facilitating consumers’ engagement with the program and established links to the broader service system which lead to increased health and wellbeing outcomes. Ultimately, the support provided through the community development activities of the Program are focussed on preventing homelessness and enabling consumers to continue to live independently in the community. 

Outreach Case Managers are required at all times to follow Merri Outreach Support Service policies and procedures, and to work in a manner that is consistent with the Agency’s mission and vision. Our work practice is informed by program guidelines and service standards set out by the funding body. Workers are expected to adhere to the highest professional and ethical standards in performing their duties and responsibilities.