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Senior Specialist Family Violence Intake Practitioner

Organisation : inTouch

Location : Melbourne (Richmond/Dandenong)

Work type : Full-time

Profession : Community Services, Legal, Social & Support Work

Sector : Children, Community Support Services, Families, Mental Health, Women, Youth & Young People

Salary type : Annual Package

Application closing date : 16 May, 2021

About the role


  • Located in Richmond / Dandenong
  • SCHADS Level 5 + EBA benefits including 3% above award payment+ 9.5% Superannuation. Salary packaging available.
  • Join a community-connected NFP enacting positive change at the intersection of family violence and multiculturalism!

The Senior Specialist Family Violence Intake Practitioner will provide professional support, advice, direction and leadership to the inTouch intake team.

The incumbent is responsible for supporting the day-to-day efficient operation of the intake services including continuous improvement of intake systems and processes, managing service demand, responding to internal and external queries, and requests for secondary consultation.

They will also carry out intake direct service delivery. They are not responsible for the direct line management or supervision of intake staff.

The successful candidate will be committed to social justice, be cultural competent with a genuine interest in seeking just outcomes for culturally diverse women and their children experiencing a range of legal issues.

If you have the capability to achieve success in this role and exercise sensitivity and discretion in undertaking all tasks. We would love to hear from you!

Position Accountabilities

  • As the initial point of contact for CALD women experiencing family violence, and service providers, provide confidential, professional, timely and relevant advice
  • Deliver intake, screening, triage and assessment to clients providing service planning, targeted interventions, allocation and coordinated referrals
  • Effectively support the inTouch intake team in all aspects of intake process
  • Provide mentoring and contribute specialist skills and knowledge in the context of family violence to inTouch Intake team
  • Build and maintain effective working relationships with main referral bodies and key agencies
  • Provide short-term support for higher risk clients between referral and case allocation, if required
  • Identify, assess and priorities risk and needs of clients; and Collecting and collating data as required

About the organisation

Organisation Name : inTouch

Celebrating 35 years, inTouch Multicultural Centre Against Family Violence (inTouch) offers services and programs across the family violence continuum, from prevention and early intervention, to crisis intervention, post crisis support and recovery.

Continuing to grow in size and scope, the culturally tailored work they do helps address the complex needs of refugee and migrant women throughout Melbourne and Greater Victoria.

inTouch are committed to changing lives and changing communities for the better. They strive to create a world where culturally diverse women and children live free of violence and, since 1984, have helped over 20,000 women experiencing family violence, 60% with children.

For more information about inTouch, including their rich history and role within the family violence sector please visit

How to apply

As part of our screening process in support of the safeguarding of our clients, candidates will be required to complete a satisfactory National Police Check, Statutory Declaration where necessary, sign our Code of Conduct and complete a Working with Children Check.

inTouch has an Equal Opportunity Exemption (H143/2018) and requests applications from those who identify as female only. Candidates from culturally and linguistically diverse backgrounds are strongly encouraged to apply.

To apply, send a short covering letter explaining why you are interested in this position, attach your CV and a brief document (2 pages maximum) addressing the key selection criteria. A detailed position description is available on our website

Please send your application to, using the subject line: Senior Specialist Family Violence Intake Practitioner via Pro Bono

Applications close on COB 16th May2021. Interviews will be held on a rolling basis. Candidates are encouraged to apply at their earliest convenience

Please quote in application: Senior Specialist Family Violence Intake Practitioner via Pro Bono Australia.


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