Case Coordinator – H2H Program South

Haven; Home, Safe (HHS) and Mind Australia have joined forces to deliver the From Homelessness to a Home (H2H) program across the Barwon and Loddon Mallee regions of Victoria.

The State Government funded program provides a pathway for people who were temporarily placed in hotels during COVID-19 to transition from homelessness to safe, secure, and affordable housing.

HHS and Mind will work intensively with other specialist agencies to deliver a tailored and responsive service based on the needs of individuals, including mental health, drug and alcohol, and family violence support to help them sustain a long-term tenancy.

Case Coordinators will support improved access, connection to and navigation of, mainstream health and other support services.

Key responsibilities:

• work with the client to develop a holistic, strengths-based, goal-oriented plan that will remain with the client for the duration of their time in the program and is shared with all members of the multidisciplinary team.
• review the client’s plan, and progress against their plan, with them on a regular basis, with the differing intensity of contact depending on the client’s needs.
• Initial plan development begin client exit pathways and preparation to enable a successful transition tolonger-term housing
• actively engage with the client: using persistence, compassion, flexibility, and an understanding of trauma, to build trust and maintain a relationship.
• Consult, promote, and build relationships with formal and informal services, networks, and other community resources.

What you’ll need to succeed:

• Formal qualifications in social services and demonstrated experience in this field complemented by experience and knowledge of the social and community housing sector.
• Strong case management experience and exposure to working with clients with a variety of needs.
• Demonstrated capacity to work with people in crisis and an understanding of the behaviors of people who are undergoing significant personal crisis due to homelessness and/or rough sleeping.
• Ability to scope service systems and link supports.

What we offer in return

• Competitive remuneration, salary packaging for living expenses, meal and entertainment expenses
• A day off on your birthday
• Inclusive work culture
• Novated leasing options
• Learning, development, and career opportunities
• Flexible working arrangements