About the role
We’re looking for a professional Intake and Booking Officer with relevant experience who wants to join our 2,000+ team of staff and volunteers to make a difference on a 12 month Maximum Term Full-Time basis, working 38 hours per week based in Broadmeadows.
The Brotherhood of St Laurence (BSL) has a clear vision – an Australia free of poverty.
For almost 90 years, we have worked with policy makers and the community for systemic change that will prevent and alleviate poverty in Australia.
We are passionate about the work we do.
We strive to create change that lasts for a more compassionate and just society – a society in which we can all fully participate in social, civic and economic life with the dignity and respect we all deserve.
The division NDIS Services comprises of Local Area Coordination (LAC) and Early Childhood Early Intervention (ECE) services. The Brotherhood of St Laurence is a partner in the community delivering LAC and ECEI services in five areas across metropolitan Melbourne including North East Melbourne, Bayside Peninsula, Hume Moreland, Brimbank Melton and Western Melbourne.
The ECEI approach supports children aged 0-6 years who have a developmental delay or disability, and their families/carers. The ECEI approach supports families to help children develop the skills they need to take part in daily activities and achieve the best possible outcome throughout their life. ECEI services delivers a range of functions including assessment, planning and interventions in line with the NDIS guidelines and ECIA best practice.
- Support the delivery of high quality ECEI and LAC services in accordance with the contract, program guidelines, ECIS best practice principles and relevant legislative obligations
- Be the first point of contact for families and participants including via phone, email or directly with families via face to face interactions
- Undertake initial assessments to collect and verify participant information and ensure accuracy of content
- Confirm streaming details to enable rapid progression of participant to pre-planning sessions and/or planning meeting
Salary will be in the range of $64,624.31 to $69,287.36 per annum, based on skills and experience plus superannuation.
WHAT WE ARE LOOKING FOR
Passion for supporting the mission of BSL, and delivering excellence in your role, are just the start.
To be considered for the role and be successful in it, we’re looking for an who has the following key skills and experiences:
- Proven experience in working at a contact centre, customer services or similar role
- Well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds
- Demonstrated experience in providing professional and friendly customer service to the community
- Well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines in a dynamic fast paced environment
- Customer service focused
- Highly-developed administration, computer skills and competency in Microsoft Program
- Extensive salary packaging options to reduce amount of tax you pay
- Career development opportunities
- Leave loading of 17.5%
- Flexible working arrangements
- Employee Assistance Program
BSL employees enjoy a range of flexible work options and other attractive benefits. Recognising that there is no ‘one size fits all’ pattern of work–life balance, the organisation endeavours to provide options to suit the needs of all staff.
If this looks like a role that’s right for you, APPLY NOW or contact Rachael Sipthorp on 0491 158 657 (during business hours, Monday-Friday) for a confidential discussion.
Previous applicants need not reapply.
To review the Position Description and address the Key Selection Criteria, please click here.
Applications close: Sunday 4th July at 11:55pm
We are an EEO and understand the importance of diversity and inclusion. We recognise that everyone has the right to an equitable, safe and productive environment and to be treated with dignity and respect. We welcome applications from all people regardless of age, gender, ethnicity, cultural background, disability or sexual orientation. Aboriginal and Torres Strait Islander people are encouraged to apply.
Successful applicants will be subject to pre-employment checks including criminal history and working with children. Recruitment decisions are based on the key inherent needs and requirements of each role, and candidates are selected based on their unique strengths and characteristics. Applicants must have proof of working rights in Australia.
About the organisation
How to apply
Applications not allowed for this job listing.
Please quote in application: Intake and Booking Officer via Pro Bono Australia.