NDIS Support Coordinator Team Leader

• Fulltime fixed-term contract positions until 30th June 2022 based in Logan, QLD; working 38 hours per week.
• Great opportunity available for Support Coordinator Team Leader in NDIS, use your leadership and time management skills to make this role yours.
• Opportunity to work with a highly experienced team that collaborates & supports and flexible working arrangements to support real life balance.
• Competitive salary for the right candidate plus Salary Packaging Options!

To manage and oversee the running of NDIS Support Coordination services offered by Harmony Place.

To lead a team of Support Coordinators who work with people who experience severe and persistent mental illness and/or disability, their careers, families, friends and community supports, to identify services and responses they need.

Harmony Place is as registered NDIS provider, supporting individuals with ‘Support Coordination’ Level 2 and Level 3. As a team leader, you will be leading a team to:

• Assist the participant to understand and help implement their NDIS plan and
• Promote choice and control

Have a clear understanding of a range of disabilities to ensure services best meet their needs.

Duties/Responsibilities Include

• Providing a team of Support Coordinators with the necessary supervision, training and guidance to achieve Harmony Place’s service delivery standards.
• Effective management of the team including recruitment, induction, professional development, and performance management.
• In consultation with the Services Management Team, assisting in the development, implementation and review of work processes and quality improvement strategies
• Conduct intake assessments for new participants joining the program. This assessment will provide the knowledge to the NDIS Support Coordinator of the disability of the individual and the supports required.
• Maintain an up-to-date knowledge of the mental health and NDIS systems and practices;
• Communicate effectively and build strong rapport with mental health and NDIA stakeholders, CLAs, participants, participant’s natural supports and other relevant stakeholders;
• Manage any perceived or real conflict of interest in accordance with the NDIA’s Terms of Business
• Enhance ACSL’s reputation through continuous improvement, business development and innovation.
• Other duties as directed from time to time within your skills range and capacity.

About You

The successful candidate will ideally have:

• A diploma or tertiary qualification in degree in Human Services, Social Work or related disciplines.
• In-depth understanding of the NDIS along with demonstrated strong time management skills including prioritization of competing tasks.
• Demonstrate understanding of the challenges faced by people with a lived experience of severe and persistent mental health issues and disabilities.
• Understanding of public sector and community based service systems relevant to people with mental health issues and disabilities.
• Demonstrated experience in the provision of support and coordination for people with a lived experience of a mental health issue and/or disabilities.
• Experience working with Culturally and Linguistically Diverse persons.
• High level of interpersonal and communication skills to build rapport and interact effectively with clients, staff and other agencies.
• Experience in preparing detailed reports as per reporting requirements.
• Computer literacy, word processing and database competencies.

About Our Benefits

• Salary packaging options to receive up to $15,886 of your salary tax-free plus up to $2650 of packaged Meals and Entertainment meaning more take-home pay!
• Industry leading flexible working arrangement, including 9-day fortnight.
• Paid cultural and wellness leave of 3 days every year.
• Access to in-house training and learning opportunities for professional development and growth.
• Access to our in-house well-being programs.
• Working alongside professional and dedicated team members all wanting to make a difference in our communities.