Project Coordinator

PROJECT COORDINATOR

This is your opportunity to join the Social Impact Hub, an innovative and inspirational social enterprise. In this exciting new role, you will help the Hub to deliver quality services and exceptional customer experience as we continue to grow. 

The role provides a unique opportunity for you to work across multiple programs and engage with diverse stakeholders in the social enterprise and impact investing sectors. 

If you are passionate about social impact and want to put your strong organisational and coordination skills to use for good, we’d love to hear from you.

ROLE DESCRIPTION

The purpose of this role is to provide project support across the business to ensure that day to day operations are effective and that the Social Impact Hub is able to achieve key strategic and programmatic outcomes.

Key responsibilities include:

• Support program management for key initiatives, including contract management, participant experience support, liaison with delivery partners, workshop organisation, and impact measurement processes.
• Work with the Client Experience Manager to support the project management process to ensure an outstanding end to end client experience, including sending client engagement letters, liaising with members of our Professional Impact Network, contract documentation, as well as performance monitoring and impact measurement data collection.
• Support relevant team members to prepare and maintain program/project tools, resources, documentation, online platforms and communications, as required.
• Support the maintenance of integrated project planning systems, procedures and documentation to ensure all activity is in line with strategic and operational planning.
• Provide support for organisational data management and reporting, including supporting the ongoing implementation of our CRM. Manage the recording and maintainance of information in relation to key projects to provide timely, accurate, complete and insightful business intelligence.
• Provide administrative and logistics support for organisational events.
• Develop and maintain strong working relationships with members of our Professional Impact Network and key external stakeholders to support program/project implementation and ensure quality client engagement and service delivery.
• Develop and maintain strong working relationships with internal stakeholders to leverage synergies and continuously improve project planning and operational processes to deliver maximum efficiency.

ABOUT YOU

The successful candidate will:

• Show initiative and be able to work autonomously, but also be a team player;
• Be self-motivated and have a “can do” action-orientated approach;
• Display exceptional ethical standards;
• Be a fast learner;
• Be adaptable and flexible; and
• Very importantly, have a passion for making a difference within the organisation and the wider community.  

Key selection criteria:

• Demonstrated experience in a relevant context (eg. program coordination / project management / client experience / administration support).
• Demonstrated ability to establish meaningful and effective relationships with internal and external stakeholders.
• Ability to self-manage, be highly organised, prioritise workload, and work independently as well as part of a team.
• Have strong business acumen and an outcomes-focussed approach.
• Have excellent communication skills, both written and verbal.
• Have excellent attention to detail.
• Have strong IT skills and ability to learn new systems (we use Zoho One).
• Relevant tertiary qualifications.
• General knowledge of at least one of the Social Impact Hub’s areas of work is preferred (ie. impact investing, social enterprise development, impact measurement, philanthropy, corporate social responsibility etc).

REPORTING & REMUNERATION

The Project Administrator will report to Social Impact Hub’s General Manager, with oversight from the Client Experience Manager. Work plans and KPIs will be agreed on a quarterly basis in line with overall operational planning. 

Appropriate remuneration in line with experience to be negotiated. 

We support flexible work arrangements and applicants who would like to work 4 days per week or shorter hours over 4 – 5 days are encouraged to apply. The role is based at the Social Impact Hub in Edgecliff, with likely 1-2 days per week working from home (COVID dependent).

NEXT STEPS

If you would love to bring your passion and energy to the Social Impact Hub please provide a succinct CV, along with brief responses to the selection criteria (no more than 2 pages). 

We are an equal opportunity employer and we are committed to diversity, equity and inclusion. We conduct anonymised initial reviews of applications where we do not attach names or identifiable characteristics. If successful, you will be invited to a first round interview.