Clinical Services and Supervision Leader

Reporting to the Chief Operating Officer, this role is responsible for Griefline’s clinical services, training and development of volunteers and employees, and the development and implementation of new help-seeker support programs.

Responsibilities include supervision of counsellors, development of training programs and professional development sessions, overseeing and support of students on field education placement, and close collaboration with the leadership team on the design, development and implementation of new programs and tools that support Griefline’s strategic direction.

This role requires a collaborative working style and creative and innovative thinking.

KEY ACCOUNTABILITIES

• Provision of appropriate levels of supervision and debrief to volunteers, employees and contractors
• Assist the COO and the CMO in developing and overseeing the long-term business operational strategies that deliver Griefline’s short-term and long-term goals.
• The development, implementation and measurement of Development Pathways for volunteers and employees in line with Griefline’s values and strategic intent, including:
  • New volunteer training program – content review and updates, and program delivery
  • Professional Development Program
  • Development pathway from volunteer to paid employment
• Support and oversee the field education placements for Master of Social Work and Master of Counselling students
• Measures effectiveness and efficiency of operational processes both internally and externally in the area of Clinical Services
• Represent Griefline at conventions, seminars and official occasions and liaise with other relevant organisations, within the scope of authority
• Responsible for processing of all data capture in Clinical Services and reporting to provide real time service activity analysis including identification of trends and business opportunities in response to community needs
• Perform other functions related to the office of the CSM or as requested by the COO orBoard

SKILLS

• Collaboration

• Creative and innovation thinking

• Ability to work as part of a small team

• Excellent verbal and written communication

• Ability to manage time efficiently and effectively

• Strong attention to detail

• Well-developed PC skills (Microsoft Office Suite)

EXPERIENCE (ESSENTIAL)

• Five+ (5+) years of experience in mental health support field (social work, counselling, psychology)

• Two+ (2+) years working in the field of grief and loss or bereavement support

EXPERIENCE (DESIRABLE)

• Experience in the design and development of training programs

• Experience in delivery and facilitation of training programs

QUALIFICATIONS (ESSENTIAL)

• Post graduate qualifications in Psychology, Counselling, Social work (or equivalent)

• Clinical Supervison qualifications

A position description is attached.