About the role
Reporting to the Chief Operating Officer, this role is responsible for Griefline’s clinical services, training and development of volunteers and employees, and the development and implementation of new help-seeker support programs.
Responsibilities include supervision of counsellors, development of training programs and professional development sessions, overseeing and support of students on field education placement, and close collaboration with the leadership team on the design, development and implementation of new programs and tools that support Griefline’s strategic direction.
This role requires a collaborative working style and creative and innovative thinking.
- Provision of appropriate levels of supervision and debrief to volunteers, employees and contractors
- Assist the COO and the CMO in developing and overseeing the long-term business operational strategies that deliver Griefline’s short-term and long-term goals.
- The development, implementation and measurement of Development Pathways for volunteers and employees in line with Griefline’s values and strategic intent, including:
- New volunteer training program – content review and updates, and program delivery
- Professional Development Program
- Development pathway from volunteer to paid employment
- Support and oversee the field education placements for Master of Social Work and Master of Counselling students
- Measures effectiveness and efficiency of operational processes both internally and externally in the area of Clinical Services
- Represent Griefline at conventions, seminars and official occasions and liaise with other relevant organisations, within the scope of authority
- Responsible for processing of all data capture in Clinical Services and reporting to provide real time service activity analysis including identification of trends and business opportunities in response to community needs
- Perform other functions related to the office of the CSM or as requested by the COO orBoard
Creative and innovation thinking
Ability to work as part of a small team
Excellent verbal and written communication
Ability to manage time efficiently and effectively
Strong attention to detail
Well-developed PC skills (Microsoft Office Suite)
Five+ (5+) years of experience in mental health support field (social work, counselling, psychology)
Two+ (2+) years working in the field of grief and loss or bereavement support
Experience in the design and development of training programs
Experience in delivery and facilitation of training programs
Post graduate qualifications in Psychology, Counselling, Social work (or equivalent)
Clinical Supervison qualifications
A position description is attached.
About the organisation
Griefline is an Australian not for profit organisation that has been serving the community for over 30 years. We exist to help people find courage through their grief and discover hope and healing after loss. We do this by creating diverse pathways for reaching and connecting with the community, sharing our knowledge and empowering help-seekers.
It is our vision to lead and inspire the national mental health industry in finding collaborative ways to prevent the escalation of mental health disorders as a result of grief and loss. What we prioritise as an organisation, and how we conduct ourselves, is led by our values of courage, connection and compassion.
The service we provide is only made possible by the selfless efforts of our volunteer counsellors. Our volunteers come from all over Australia and from a variety of backgrounds and abilities. They are the lifeblood of our organisation.
Employees at Griefline benefit from a warm, synergistic and supportive work environment. We offer not-for-profit salary packaging options, and professional development opportunities.
How to apply
Please submit your expression of interest and resume to Griefline Chief Operating Officer, Kate Cahill.
Please quote in application: Clinical Services and Supervision Leader via Pro Bono Australia.