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Customer Rights and Empowerment Practitioner

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Organisation : Yooralla

Location : Melbourne

Work type : Full-time

Sector : Disabilities

Salary type : Annual Package

Application closing date : 30 Jul, 2021

About the role

The Customer Rights and Empowerment (CRE) Practitioner is part of the CRE team and reports to the Customer Rights and Empowerment Coordinator. This position exists to ensure the protection and fulfillment of rights of Yooralla customers consistent with the United Nations Convention on the Rights of Persons with Disabilities, 2006, the National Disability Insurance Scheme Act 2013 and the NDIS Practice Standards and Quality Indicators – Rights and Responsibilities module.

Support and empower customers or provide external advocacy referral and act as an internal resource for Yooralla staff.

Build and strengthen customer rights and empowerment through a range of individual and family centred practice programs, promote social inclusion and self-determination initiatives that strengthen the protection of the rights of people with disabilities through self-advocacy, peer support, skills development, advancing advisory committees, and provide information/education forums and resources to external and internal stakeholders

Work with people with disabilities within Yooralla as well as support external partnerships, for example VALID, Inclusion Melbourne to provide programs, training and individualised support to empower people with disabilities at Yooralla to then to speak up for and exercise their rights and responsibilities and enjoy greater citizenship and community inclusion.

Support customers with codesign activities to express their views, opinions, needs, experiences and outcomes.

 To be successful in this role, you will need:

  • International Police Check (if required)
  • NDIS Worker Screening Check
  • Requirement to use own smartphone or tablet device for customer confirmation of attendance
  • Lived experience with a disability
  • Formal qualification in disability support or a human service related discipline
  • Demonstrated work experience in disability or human services
  • People with a disability are encouraged to apply

About the organisation

Organisation Name : Yooralla

At Yooralla, we believe that exceptional customer service starts with employees who love what they do.  Our people are committed to supporting people with disabilities to live the life they choose and obtaining the best possible outcomes for our customers. We have played an active role in improving public awareness and progressing the nature of disability support in Australia for over 100 years.

How to apply


Please quote in application: Customer Rights and Empowerment Practitioner via Pro Bono Australia.


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