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Employment Facilitator

Organisation : Settlement Services International (SSI Group)

Location : Melbourne

Work type : Full-time

Profession : HR & Employment Services

Sector : Community Development

Salary type : Annual Package

About the role

  • New and exciting role, contracted to June 2023
  • Working 35 hours per week
  • Flexible working arrangements to support real-life balance


The Jobs Victoria Employment Services (JVES) program is one element of a range of initiatives designed to offer personalised employment support to long-term unemployed jobseekers or jobseekers at risk of being long-ter m unemployed to secure work. The Employment Facilitator will work within the Refugee & Migrant Employment Program (R&MEP) team and provide support to clients and improve their ability to find employment.


The Employment Facilitator will work directly with refugee, migrant and asylum seeker clients to provide individualised employment support, and with service providers to provide clients with access to a range of employment support activities. The role will be responsible for achieving employment-related outcomes and targets with the client group all while working closely with the Victorian Employment Program Manager, BDM, Job Advocates, the broader Victorian team and the wider SSI employment teams.

Key areas of responsibility include but not limited to:

  • Providing support and working directly with individuals to develop employment pathways through comprehensive in-language client assessment, and tailored plans considering vocational goals and non-vocational support requirements;
  • Supporting clients in the workplace to maintain ongoing employment through effective post-placement support (PPS) to ensure sustainable employment outcomes; develop an ongoing relationship with employer and maintain contact to provide additional support to the client.
  • Screening suitable clients who require additional support to be job ready and linking them to relevant vocational and non-vocational services.
  • Work collaboratively with the team and direct Program Manager in supporting clients to access a range of internal employment support activities, as well external service providers where appropriate.
  • Engage with best practise research and learning around refugee employment, build networks with related organisations and represent SSI at events and conferences.


The successful candidate will ideally have the following skills, knowledge and experience:

  • Previous experience in a similar role, providing employment/career advice, or working within the recruitment or employment sector;
  • Relevant tertiary qualifications
  • Previous community engagement experience and working with people from culturally & linguistically diverse and vulnerable backgrounds;
  • Highly developed written & verbal communication couple with strong presentation skills with an ability to tailor the communication to suit specific & diverse cohorts;
  • Strong level of interpersonal skills with a demonstrated ability to understand and identify client needs using a client-centred approach;
  • Solid negotiation and influence skills working with internal and external stakeholders to create and maintain a mutually beneficial relationship;
  • Good business administrative skills and proficient in all Microsoft office applications
  • Travel is an essential requirement for this role

We are looking for someone resourceful, a result driven, outcomes focused individual who is ready to build rewarding relationships. If you enjoy working with people and want to make a positive difference, we want to hear from you!


  • Salary packaging options to receive up to $15,900 of your salary tax-free, meaning more take-home pay!
  • Industry-leading flexible working arrangement supported to work from home and office, including 9-day fortnight.
  • Access to in-house training and learning opportunities for professional development and growth.
  • Access to our inhouse wellbeing programs
  • Working alongside professional and dedicated team members, all wanting to make a difference in our communities.

About the organisation

Organisation Name : Settlement Services International (SSI Group)

Settlement Services International (SSI Group) is a community-based organisation and social business supporting newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide thought leadership within our sector nationally and globally.

How to apply

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

We encourage candidates to provide a cover letter along with your resume, by submitting online. Should you be successful for the first round of shortlist, one of our Talent Acquisition Specialist will guide you through our process and next steps.

SSI will provide reasonable adjustments in our recruitment processes and in the workplace. If you require a reasonable adjustment or want to update your preferred method of communication, please email

Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons – viewer discretion is advised.


Please quote in application: Employment Facilitator via Pro Bono Australia.


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