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Housing Support – Intake & Referral Worker

Organisation : Housing for the Aged Action Group Inc

Location : Melbourne (Melbourne CBD)

Work type : Part-time

Profession : Client Services, Community Services, Social & Support Work

Sector : Aged Care & Seniors, Community Support Services, Homelessness & Affordable Housing

Salary type : Hourly

Salary : Social and Community Service Worker, Community Development Workers Award 11(b), Class 5.3 of the SCHADS Award; inclusive of over-award pay & conditions as per HAAG EBA. Salary Packaging is available

Application closing date : 30 Jul, 2021

About the role

Are you passionate about making a real difference in the lives of older people? Join our housing support team providing information, referral and support for older people seeking long-term affordable and secure housing. Great conditions, supportive team, satisfying work contributing to changing the lives of older people in housing stress. 

We are seeking an enthusiastic housing support worker to join our intake and referral team at Home at Last. You will be providing over the phone and face to face information and referral to older people across Victoria. You will have high levels of empathy for older people in stressful housing situations and a professional manner with service providers. A componenet of this intake position includes managing referrals received via the My Aged Care service system. 

Knowledge of the social housing sector, the aged care service system and the health or community services sector is desirable. Experience in working within community member-based organisations will be an advantage. 

In the event of further COVID-19 lockdowns, there will be no face-to-face work with clients and you will need the ability to work from home. 

HAAG is committed to recruiting a diverse range of people with a diverse range of talents to help us achieve our goals. We encourage applications from culturally and linguistically diverse, lesbian, gay, bisexual, transgender and intersex and Aboriginal and Torres Strait Islander individuals. The ability to speak a community language other than English is an advantage. 

Housing for the Aged Action Group provides generous salary and conditions. 

For more information, please contact Christine Stapleton, Client Services Manager,

Ph: 0396547389

About the organisation

Organisation Name : Housing for the Aged Action Group Inc

Housing for the Aged Action Group is a community-based organisation specialising in the housing needs of older people. The organisation was formed just over 30 years ago and today has over 500 members that actively campaign for housing justice. 

We are committed to the principles of social justice and aim to ensure every individual is treated with dignity and respect regardless of their age, cultural background, ability, ethnicity, gender identity, intersex variation, sexual orientation, or religious beliefs.

 Our Services: Home at Last

Home at Last is a unique specialist housing service for older people, providing information, support, advice, and advocacy.  This includes:

  • State-wide Information and Referral – providing support to over 1000 older people a year with information on housing options, referrals to housing support and other services.
  • Outreach Case Management Support – a service for older people on low-incomes who are homeless or at risk of homelessness, to assist them into long-term affordable housing (mainly social housing). Assistance includes housing applications, support during moving, establishing a new home and referrals into aged care and other supports.  We house over 100 people a year, 60% of them women.
  • Retirement Housing advice and advocacy – specialist information, support and advocacy for people interested in, or living in, retirement housing.  This includes lower cost retirement villages, residential parks, rental villages, and caravan parks.
  • Aged Care Service Navigation – assistance to register for aged care services

How to apply

Please provide a resume and letter of application including responses to the key selection criteria


Please quote in application: Housing Support – Intake & Referral Worker via Pro Bono Australia.


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