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Intensive Case Manager (Identified)

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Organisation : Boorndawan Willam Aboriginal Healing Service

Location : VIC Regional (Croydon)

Work type : Full-time

Sector : Families

Salary type : Annual Package

Application closing date : 29 Jul, 2021

About the role

  • Provide support and case coordination to Aboriginal women and their children
  • Promote family safety and help strengthen individuals’ and communities’ capacity and resilience 
  • Enjoy a competitive salary with great benefits and salary packaging!
  • Work-from-Home arrangements apply during COVID-19 restrictions.

About the Opportunity

BWAHS is currently seeking two full-time Intensive Case Managers to join their team in Croydon, Melbourne on a permanent basis.

Reporting to the Manager of Family Violence Services, you will be responsible for providing family violence case management support and case coordination to Aboriginal women and their children in the East Metropolitan Region. The Intensive Case Manager will undertake comprehensive needs and risk assessments of women and their children.

Your responsibilities will include, but are not limited to:

  • Providing a culturally appropriate intensive outreach service to a full caseload of Aboriginal families;
  • Supporting clients to identify their safety and assist them in developing a personal safety plan for themselves and their children;
  • Taking action or making appropriate referrals as required to immediately secure the safety of families;
  • Ensuring that client records are in accordance with BWAHS quality/audit requirements;
  • Undertaking Family Violence Risk assessments to establish levels of safety and risk to families, including ongoing analysis of the families’ safety and wellbeing;
  • Developing and maintaining positive relationships with other Family Violence services and government or community organisations to ensure multidisciplinary interventions as required; and
  • Participating in BWAHS overall development and strategic direction.

Please note: Under the Equal Opportunity Act (H143/2018) BWAHS have an exemption and for this reason are accepting female and Aboriginal & Torres Strait Islander applicants only

About You

To be considered for this role, you will have experience working in the Family Violence or a related sector and hold a tertiary qualification relevant to this position.

You will have demonstrated experience in case management or coordination, and a comprehensive understanding of the dynamics and impact of family violence in Aboriginal families and across the Community. Your understanding of contemporary Aboriginal culture and the history of intergenerational trauma is a necessity for this role.

It is important that you are an empathetic and understanding individual, with the ability to navigate often difficult or complex situations with clients. You will have a theoretical understanding of the issues underpinning family violence and its relation to the cultural context.

Please note: You will need to hold or be willing to obtain a current National Police Check, Working with Children Check and basic First Aid Qualification. You will also need a current Driver’s Licence.

About the Benefits

This is a highly rewarding opportunity to join a passionate team and make a genuine difference in the lives of Aboriginal women and children who are impacted by family violence.

In return for your hard work and dedication, you will be rewarded with a highly attractive salary, commensurate with your skills and experience. You will also have access to salary packaging.

As a growing organisation, BWAHS offers fantastic job security and is committed to investing in its staff, with ongoing training and professional development opportunities.

Finally, you’ll also benefit from a fantastic work/life balance, with flexible work arrangements negotiable depending on your needs.

BWAHS is committed to providing ongoing professional development opportunities for their staff.

Please note: Under the Equal Opportunity Act (H143/2018) BWAHS have an exemption and for this reason are accepting female and Aboriginal & Torres Strait Islander applicants only


For an opportunity to build relationships with families in the community while making a genuine difference in their lives – Apply Now!

About the organisation

Organisation Name : Boorndawan Willam Aboriginal Healing Service

Established in 2006, Boorndawan Willam Aboriginal Healing Service (BWAHS) provides a range of services and programs to Aboriginal individuals and families who are experiencing, at risk of experiencing family violence, or use violence. Currently, BWAHS is one of 4 Aboriginal specific state-funded healing services in Victoria.

BWAHS has skilled qualified staff and comprehensive experience with the culturally safe delivery of child, youth and family services for Aboriginal people. They provide family violence risk assessment, safety planning, case coordination and support including referrals to the Risk Assessment Management Panel. They have developed an excellent record for providing high-quality family violence and trauma-informed Intensive Case Management, Integrated Family Services responses and evidence-based therapeutic programs to individuals and groups for a whole of family approach.

Boorndawan Willam derives from the Wathaurong and Woiwurrung languages. Boorndawan (Wathaurong) meaning ‘safe’ and Willam (Woiwurrung) meaning ‘house’, combine to create a ‘safe house’. The healing service acknowledges the use of these words in the development of the organisation’s name.

How to apply

Applications not allowed for this job listing.


Please quote in application: Intensive Case Manager (Identified) via Pro Bono Australia.


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