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Bilingual Guide (Multiple languages)

Organisation : Settlement Services International

Location : Sydney (Parramatta)

Work type : Casual/Vacation

Profession : Community Services, Social & Support Work

Sector : Community Engagement, Community Support Services, Overseas Aid & Development

Salary type : Hourly

About the role

  • Casual position, based in Parramatta
  • Dari/Farsi, Pashto and Hazaragi speaking
  • Attractive casual rate

As part of your role as a Bilingual Guide you may be required to assist in the reception and settlement of refugee and humanitarian entrants as part of HSP. You may be required to undertake basic casework tasks related to early settlement and community orientation as directed by a Caseworker or Team Leader and support community orientation and other client activities as needed.

Alternatively, you may be required to work more closely with the Out Of Home Care Program where you will supervise contact between foster parents and children and provide language support to carers in non-matching placements.


  • Providing on-arrival assistance, including initial airport reception, accompanying clients from Sydney Airport to their short term accommodation (STA)
  • Meeting clients at arrival at Sydney International Airport and assisting them to board onward transportation to regional areas of NSW or to other Australian Capitals. During the transit, BG’s will also assist clients with food, health and orientation needs.
  • Assisting clients for essential registration in schools, including Adult Migrant English Programs, Centrelink, and banks
  • Accompanying clients to medical appointments, including specialist appointments, local community health centres, Refugee Health Clinics, NSW Service for the Treatment and Rehabilitation of Torture (STARTTS)
  • Transporting clients by car or public transport to activities, supervisions and another appointment they may have
  • Providing informal interpreting and translation services, demonstrating practice and of use of Telephone Interpretation Services (TIS), emergency numbers and mobile phones
  • Assisting clients in settling in STA property, assisting the SSI Housing Division in the process of property check-in
  • Writing clear, concise, accurate, and objective case notes and submitting those case notes in a timely manner
  • Report writing and supervision may be required during client visits, administration duties relating to a specific department may be required


You will need to be able to speak read and write in either Farsi/ Dari, Pashto or Hazaragi whilst also being proficient in written and spoken English.

A certificate IV (or current enrollment) in Community Services and experience working in a CALD setting within and outside their own language/ community group would be an advantage. A Diploma Of Community Service in Case Management is preferred


  • Access to in-house training and learning opportunities for professional development and growth;
  • Access to our in-house wellbeing programs
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities.

About the organisation

Organisation Name : Settlement Services International


The Humanitarian Settlement Program (HSP) builds skills and knowledge for the social and economic wellbeing of humanitarian entrants through needs-based case management. SSI delivers the program in Sydney and regional NSW, supporting refugees and humanitarian entrants to settle quickly, successfully adjust to the changes in their lives, and identify and work towards their education and employment goals.

How to apply

Hit "Apply Now" if this sounds like you!

SSI is a Disability Confident Recruiter and will provide reasonable adjustments in our recruitment processes and in the workplace. We encourage people from culturally diverse backgrounds to apply for this position and support applications from our First Nations People.

At SSI we have a zero-tolerance for child abuse and is committed to creating and maintaining a child-safe organization where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All successful candidates will be required to undergo pre-employment checks including reference checks, WWCC and a Criminal History Check as a condition of employment.

We encourage candidates to provide a cover letter along with their resume, by submitting online. Should you be successful for the first round of shortlist, one of our Talent Acquisition Specialist will guide you through our process and next steps. If you require a reasonable adjustment during our recruitment process, please contact Vimla Khooblall on 0423 619 392 or email

Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons – viewer discretion is advised.


Please quote in application: Bilingual Guide (Multiple languages) via Pro Bono Australia.


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