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Case Manager

Organisation : Settlement Services International

Location : Melbourne (Collingwood)

Work type : Contract/Temporary

Profession : Community Services, Social & Support Work

Sector : Children, Community Support Services, Families, Homelessness & Affordable Housing

Salary type : Annual Package

About the role

  • Permanent part time for 12 months with possibility of extension
  • Be part of the program’s growth while working with clients and foster carers from various CALD backgrounds
  • Great location and team culture


ABOUT the Functions:

The Multicultural Foster Care (MFC) Program provides a range of services to assist children and young people who have been found to be in need of care and protection to meet their permanent care plan needs – safety, stability, and well-being through a culturally awareness and responsive lens.

YOUR Contribution

The Case Manager will provide support to children, young people, foster carers and families which will be consistent with SSI model and internal policies.

The Case Manager will be responsible for:

  • Undertake casework including, referrals, intake, matching, assessments, planning placements, monitoring and reviews as well as support placements.
  • To develop and review Case Plans as per policies and procedures and to ensure the views and wishes of children and young people are considered.
  • Comply with SSI and with OOHC Policies and procedures in general (including DFFH best practice principles and safe standards) as well as with SSI staff responsibilities.
  • Provide information, advice, and support to foster carers whilst meeting the statutory requirements of foster care and case management.
  • Liaise/engage with Community/Support Services, in relation to referrals and reportable activity as per OOHC policies and procedures and match children and young people with foster carer as per Multi cultural Models.
  • Contribute to the cohesion and support of the team, such as participating in an After Hours On Call roster, Flexible hours and other duties as required and as requested by the Program Manager.



You are a passionate Case Manager – OOHC or child protection and experienced in providing casework support to children, young people, foster carers and their birth families within the Multicultural Cultural Foster Care Program; the aim is to achieve permanency care outcomes.

  • Tertiary Education in Social work or relevant field (Human Services, Psychology or Social Work, Welfare)
  • Experience working with culturally & linguistically diverse communities/families.
  • Ability to speak, read and write in English, Excellent written and oral communication skills
  • Demonstrated casework experience, OOHC, family services and/or child protection
  • Demonstrated understanding of the Department Family Fairness and Housing with a particular emphasis on the Child Protection function
  • Knowledge of the relevant legislation (Child Youth and Families Act 2005 and Disability Act 2006)
  • Knowledge of theories relevant to the role and ability to implement intervention strategies
  • Well-developed analytical and organisational skills
  • Negotiating strategy, techniques and skills
  • Computer literate with well-developed MS Office skills are essential
  • Travel is an essential requirement for this role

If you have good relationships with DFFH or similar agency’s and you’re ready to contribute, participate, build connections and make a positive impact, please apply now!

ABOUT our Benefits

  • Access to in-house training and learning opportunities for professional development and growth
  • Salary packaging options available
  • Flexible worki ng arrangements and work/life balance
  • Opportunity to work 4 days a week
  • Working alongside collaborative and outcome-focused team members all wanting to make a difference in our communities

About the organisation

Organisation Name : Settlement Services International

Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach to how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees, and migrants.

Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide through leadership within our sector nationally and globally.

How to apply

If this sounds like you, hit ''Apply Now!"

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child-safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

We encourage candidates to provide a cover letter along with your resume, by submitting online. Should you be successful for the first round of shortlist, one of our Talent Acquisition Specialist will guide you through our process and next steps.

SSI will provide reasonable adjustments in our recruitment processes and in the workplace. If you require a reasonable adjustment, or want to update your preferred method of communication, please email call Sarah Abdelhady on 0 402 771 390.

Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons – viewer discretion is advised.


Please quote in application: Case Manager via Pro Bono Australia.


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