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Case Manager

Organisation : Launch Housing

Location : Melbourne (Collingwood)

Work type : Full-time

Profession : Community Services, Social & Support Work

Sector : Community Support Services, Homelessness & Affordable Housing

Salary type : Annual Package

About the role

Are you looking to make a valuable contribution during the current COVID-19 crisis? Join Melbourne’s most progressive Housing and Homelessness organisation.

Launch housing are working to ensure that we continue to deliver a high-quality service to our clients while taking protective measures to ensure the safety of both our staff and clients in the current situation.

  • Various permanent, fixed-term, full-time and part-time positions available
  • Great inner-city locations, close to public transport and cafes
  • Wellbeing days (on top of annual leave) + Purchased Leave options
  • Diverse and inclusive work environment with flexible work arrangements


Your impact to the community:

Launch Housing provides a range of flexible, responsive and professional services for people experiencing homelessness or who are at risk of being homeless across Melbourne. We actively engage clients to assist them to gain and maintain sustainable housing and other supports. The program works in partnership with other services to keep people safe, build rapport, and engage them with the broader service system and their community.


As a Case Manager, you will report to the Coordinator and will:

  • Engage with clients to determine eligibility for the organisation’s services and referral potential clients to other more relevant services if required
  • Develop case plans in conjunction with clients and implement strategies that enable clients to achieve their goals by building on their strengths and focusing on solutions
  • Assist clients to develop longer term housing options, both within and/or independently of Launch Housing’s supported accommodation program
  • Engage with clients to improve their quality of life and social inclusion in the community
  • Ensure clients maintain safe, appropriate and sustainable accommodation
  • Work in an assertive outreach capacity with clients assisting them to provide practical support and make appropriate referrals


To be successful in this role, you will have:

  • Experience in a case management role
  • Tertiary qualification in human services, social work, nursing, psychology, occupational therapy, or other relevant allied health disciplines
  • Understanding of housing and homelessness policy, context and systems
  • Well-developed IT and administration skills.
  • A demonstrated capacity to work flexibly, and have the ability to manage competing demands and the setting of boundaries and limits.
  • Ability to work collaboratively with other organisations in formal and informal partnerships to achieve client outcomes.
  • Valid Victorian Driver’s Licence


Why you’ll love working at Launch:

We believe housing is a basic human right and our values of empowerment, fresh thinking, agility, leadership and courage underpin everything we do. If you want a career where you can make a real difference, and you are passionate about our mission to end homelessness, then consider working with Launch Housing! Our employees are spread across 14 different sites within metropolitan Melbourne.

As a highly valued and respected member of Launch Housing, you will enjoy a number of benefits such as:

  • Work for a value-based organisation with a clear mission and vision
  • Positive and supportive team
  • Wellbeing days (on top of annual leave) + Purchased Leave options
  • Gender-neutral paid parental leave
  • Training and career growth opportunities across Launch Housing

About the organisation

Organisation Name : Launch Housing

Launch Housing is a secular Melbourne-based community organisation that provides homelessness services and life-changing housing supports to disadvantaged Victorians. With over 400 staff working across 13 locations, we want to end homelessness and are committed to creating lasting societal change to help those most in need in our community. In a country as wealthy as ours no one should be homeless.

How to apply

Does this sound like you? Hit 'Apply Now'!'

To obtain a full position description and to apply for this opportunity, please follow the 'How to Apply' instructions. Please submit a covering letter addressing the key selection criteria and your CV.

If you need additional information about this role, please contact our Talent Team at

Launch Housing is committed to child safety and is an Equal Opportunity Employer and supports
accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres
Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people,
women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or
queer. We acknowledge Lived Experience as unique expertise, and encourage people with a Lived
Experience of Homelessness to apply.

To obtain a full position description and to apply for this opportunity, go to: & enter ref code: 5671391.


Please quote in application: Case Manager via Pro Bono Australia.

Profession: #Community_Services, #Social_and_Support_Work
Sector: #Community_Support_Services, #Homelessness_and_Affordable_Housing

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