Case Manager – Tenancy Plus

• 12 Month Fixed Term Contract, 60.8 hours per Fortnight, Immediate Start
• Make a difference to people’s lives, generous leave provisions + great team culture
• From $74,910 (Prorata) + super + salary packaging option

Tenancy Plus provides case management support to social housing tenants and residents to achieve positive client outcomes and prevent homelessness. Tenancy Plus operates with a strong focus on sustaining tenancies in consideration of a vulnerable and disadvantaged client group and works to address the needs and risk factors that make tenancies vulnerable.

The key focus of your role is to ensure that clients maintain safe, appropriate, and sustainable accommodation by providing support to achieve goals and address issues that are impacting negatively on a tenancy. You will work within an outreach-based support model of service delivery and provide a
case management model approach that includes assessment, case planning, case co-ordination, and liaison.

Reporting to the Northern Tenancy Plus Coordinator, you will:

• Provide case management and support to social housing tenants and residents who are vulnerable to housing breakdown, including new tenants, or those at risk of homelessness
• Develop case plans with clients and implement strategies to enable them to achieve their goals
• Provide specialist tenancy support and advocacy to sustain tenancies, in relation to; VCAT hearings, rent arrears, hoarding, antisocial behaviour and other relevant tenancy matter
• Advocate on behalf of clients with a range of service providers

To be the successful candidate, you will have:

• Demonstrated capability in verbal and written communication
• Excellent interpersonal skills
• Demonstrated capacity to maintain a high level of confidentiality
• Demonstrated capacity to complete tasks and effective time management
• Working knowledge of the Residential Tenancies Act, VCAT, Office of Housing policies and procedures (Desirable)
• Tertiary qualification in Social Work, Psychology or a related discipline (Desirable)
• Experience in the social welfare sector, working with clients with complex needs and/or social policy/client support frameworks (Advantageous but not essential)

Culture & Benefits

We believe housing is a basic human right and our values of empowerment, fresh thinking, agility, leadership and courage underpin everything we do. If you want a career where you can make a real difference, and you are passionate about our mission to end homelessness, then consider working
with Launch Housing! Our employees are spread across 14 different sites within metropolitan Melbourne.

In return, we offer great staff benefits including:

• Work for a value-based organisation with a clear mission and vision
• Additional Wellbeing days on top of annual leave + Purchased Leave options
• Paid Parental Leave (both primary and secondary carer)
• NFP Salary packaging significantly reducing tax
• Training and professional development opportunities