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Case Manager – Tenancy Plus

Organisation : Launch Housing

Location : Melbourne (Northcote )

Work type : Part-time, Contract/Temporary

Profession : Community Services, Social & Support Work

Sector : Community Support Services, Homelessness & Affordable Housing

Salary type : Annual Package

Application closing date : 24 Sep, 2021

About the role

  • 12 Month Fixed Term Contract, 60.8 hours per Fortnight, Immediate Start
  • Make a difference to people’s lives, generous leave provisions + great team culture
  • From $74,910 (Prorata) + super + salary packaging option

Tenancy Plus provides case management support to social housing tenants and residents to achieve positive client outcomes and prevent homelessness. Tenancy Plus operates with a strong focus on sustaining tenancies in consideration of a vulnerable and disadvantaged client group and works to address the needs and risk factors that make tenancies vulnerable.

The key focus of your role is to ensure that clients maintain safe, appropriate, and sustainable accommodation by providing support to achieve goals and address issues that are impacting negatively on a tenancy. You will work within an outreach-based support model of service delivery and provide a
case management model approach that includes assessment, case planning, case co-ordination, and liaison.

Reporting to the Northern Tenancy Plus Coordinator, you will:

  • Provide case management and support to social housing tenants and residents who are vulnerable to housing breakdown, including new tenants, or those at risk of homelessness
  • Develop case plans with clients and implement strategies to enable them to achieve their goals
  • Provide specialist tenancy support and advocacy to sustain tenancies, in relation to; VCAT hearings, rent arrears, hoarding, antisocial behaviour and other relevant tenancy matter
  • Advocate on behalf of clients with a range of service providers

To be the successful candidate, you will have:

  • Demonstrated capability in verbal and written communication
  • Excellent interpersonal skills
  • Demonstrated capacity to maintain a high level of confidentiality
  • Demonstrated capacity to complete tasks and effective time management
  • Working knowledge of the Residential Tenancies Act, VCAT, Office of Housing policies and procedures (Desirable)
  • Tertiary qualification in Social Work, Psychology or a related discipline (Desirable)
  • Experience in the social welfare sector, working with clients with complex needs and/or social policy/client support frameworks (Advantageous but not essential)

Culture & Benefits

We believe housing is a basic human right and our values of empowerment, fresh thinking, agility, leadership and courage underpin everything we do. If you want a career where you can make a real difference, and you are passionate about our mission to end homelessness, then consider working
with Launch Housing! Our employees are spread across 14 different sites within metropolitan Melbourne.

In return, we offer great staff benefits including:

  • Work for a value-based organisation with a clear mission and vision
  • Additional Wellbeing days on top of annual leave + Purchased Leave options
  • Paid Parental Leave (both primary and secondary carer)
  • NFP Salary packaging significantly reducing tax
  • Training and professional development opportunities

About the organisation

Organisation Name : Launch Housing

Launch Housing is a secular Melbourne-based community organisation that provides homelessness services and life-changing housing supports to disadvantaged Victorians. With over 400 staff working across 13 locations, we want to end homelessness and are committed to creating lasting societal
change to help those most in need in our community. In a country as wealthy as ours no one should be homeless.

How to apply

Does this sound like you? To obtain a full position description and to apply for this opportunity, please follow the 'How to Apply' instructions. Please include a cover letter, addressing the key selection criteria and CV.

If you would like additional information on this role, contact:

Sonali Murage on 0447 512 322.

Please note there is no closing date for this role and shortlisting will occur on a rolling basis, so please don't delay in submitting your application.


Launch Housing is committed to child safety and is an Equal Opportunity employer and supports accessible working arrangements for all. This includes people with a disability, Aboriginal and Torres Strait Islanders, culturally, religiously and linguistically diverse people, young people, older people, women, and people who identify as gay, lesbian, bisexual, transgender, gender diverse, intersex or queer. We acknowledge Lived Experience as a unique expertise, and encourage people with a Lived
Experience of Homelessness to apply.

To obtain a full position description and to apply for this
opportunity, go to: & enter ref code: 5639090. 


Please quote in application: Case Manager - Tenancy Plus via Pro Bono Australia.


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