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Intake and Booking Officer

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Organisation : Brotherhood of St Laurence

Location : Melbourne

Work type : Contract/Temporary

Salary type : Other

Application closing date : 17 Sep, 2021

About the role

Summary of program and its objectives:

The division NDIS Services comprises of Local Area Coordination (LAC) and Early Childhood Early Intervention (ECE) services. The Brotherhood of St Laurence is a partner in the community delivering LAC and ECEI services in five areas across metropolitan Melbourne including North East Melbourne, Bayside Peninsula, Hume Moreland, Brimbank Melton and Western Melbourne.

The ECEI approach supports children aged 0-6 years who have a developmental delay or disability, and their families/carers. The ECEI approach supports families to help children develop the skills they need to take part in daily activities and achieve the best possible outcome throughout their life. ECEI services delivers a range of functions including assessment, planning and interventions in line with the NDIS guidelines and ECIA best practice.

Main responsibilities of the role:

The Intake and Booking Officer will work within the Intake and Booking team, which is a centrally managed team with a critical role in ensuing smooth and efficient planning coordination. The Intake and Booking Officer is the first point of contact for all new and current participants contacting the Local Area Coordination team. This position is responsible for effectively and efficiently screening NDIS participant records to ensure that all relevant participant, family, and carer information is correct, current and available in order to enable a referral to be progressed to an appointment booking with a Local Area Coordinator for plan development.

To meet the selection criteria, candidates will require:


  • proven experience in working at a contact centre, customer services or similar role.
  • well-developed interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds.
  • demonstrated experience in providing professional and friendly customer service to the community.
  • well-developed organisational and time management skills with the ability to plan workload, prioritise and meet deadlines in a dynamic fast paced environment.
  • ability to work autonomously and effectively as part of a team to achieve outcomes.
  • demonstrated knowledge and competency in Microsoft Officer Programs including Word, Excel and Outlook with ability to effectively use a range of office and customer support technologies.
  • understanding of and empathy with the values and ideals of the Brotherhood.


  • demonstrated understanding of the National Disability Insurance Scheme.
  • demonstrated understanding of disability and the care and community sector.
  • Lived experience or awareness of the impact of existing or acquired disability upon individuals, carers and community.
  • networks within CALD or Aboriginal and Torres Strait Islander communities.


This is a full time position working 38 hours per week, based in either Broadmeadows or Niddrie.

Total remuneration package between $71,086.86 to $76,216.09 per annum, including superannuation and the full optional benefit of tax effective salary packaging.

For further information about the role phone Rachael Sipthorp on 0491 158 657.

Previous applicants need not reapply.

To view the Position Description and address the Key Selection Criteria, please click here.

The closing date for this vacancy is Friday 17th September 2021.


As part of the Brotherhood’s recruitment and selection process, applicants will be required to undergo pre-employment checks as required, applicants will be subject to, but not limited to, the following checks: National (and International if applicable) Police Check, Victorian Employee Working with Children Check, Right to Work in Australia, Disability Worker Exclusion Scheme Check and current professional registration.

The Brotherhood of St Laurence has a vision of an Australia free of Poverty. We embrace, and value, diversity of culture, working arrangements, sexual orientation and gender identity to ensure our workforce is representative of the community that we work within. We promote a workplace that actively seeks to include and welcome unique contributions of all people. We embrace and celebrate the value of Aboriginal and Torres Strait Islander staff, their skills and contribution to our organisation. 



About the organisation

Organisation Name : Brotherhood of St Laurence

How to apply

Applications not allowed for this job listing.


Please quote in application: Intake and Booking Officer via Pro Bono Australia.


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