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LAC Planner

Organisation : Settlement Services International

Location : Sydney (Liverpool)

Work type : Contract/Temporary

Profession : Community Services, Program Coordination & Management, Social & Support Work

Sector : Community Development, Community Support Services, Disabilities

Salary type : Annual Package

About the role

  • Max term contract until 30 June 2023
  • Based in Liverpool
  • Competitive salary for the right candidate plus Salary Packaging Options!

About the Program:

SSI has been successful to deliver the National Disability Insurance Scheme Partners in the Community Program (PITC), in the South West Syd ney and Sydney districts, until June 2023. The program provides for Local Area Coordination (LAC) services to assist Participants in developing or reviewing support plans as well as extensive work in the community to promote inclusion and opportunities for people to access mainstream service.

The PITC Program in SSI will cover the fourteen local government areas in South Western Sydney and Sydney Metro Area’s with a team of over 200 people including Local Area Coordinators and other management, administration and support staff located at a range of sites across each area.

The LAC Planner will work with the participant (and where appropriate their family and other informal supports) to determine what reasonable and necessary funded supports and services will assist the participant to achieve their goals. They will gather the relevant information, build and develop the plan for NDIA approval.

The LAC Planner will also work with participants to make changes to their plan through the plan review process which covers scheduled and unscheduled reviews.

Duties and responsibilities:

  • Gather information to make informed funding decisions based on reasonable and necessary criteria.
  • Work closely with participants to identify what current and future supports are required to make progress with a person’s goals and aspirations and enable better outcomes
  • Scheduling appointments for the LAC team and NDIS planning meeting.
  • Provide information to participants and their representatives to identify their goals and aspirations.
  • Providing relevant in-language information, advice on Disability and NDIS.
  • Conduct planning conversations with participants to create plans to support the goal of living an ordinary life
  • Linking people with participant readiness activities, liaising with the Access and Support team to
  • confirm capacity building workshops and community engagement dates and locations


You possess proven interpersonal and communication skills with the ability to build effective relationships and liaise across all levels both internally, externally and with people from diverse backgrounds including Aboriginal and Torres Strait Islander and CALD communities. You have demonstrated ability to work with limited supervision, manage a variety of tasks and display personal drive and integrity. All LAC Planners need to have the willingness to travel and work flexible hours and in a range of locations across areas and regions as required.

  • Bachelor equivalent qualification in relevant or related field e.g. Psychology, Social Work or Allied Health or Qualification in disability/community services with equivalent experience working with people with complex needs
  • Demonstrated experience in work closely with participants to identify what current and future supports are required to make progress with a person’s goals and aspirations.
  • Conduct planning conversations with participants to create plans to support the goal of living an ordinary life
  • Providing relevant in-language information, advice on Disability and NDIS

About our Benefits

  • Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
  • Industry-leading flexible working arrangement supported to work from home and office, including 9-day fortnight;
  • Access to in-house training and learning opportunities for professional development and growth;
  • Access to our inhouse wellbeing programs;
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities

About the organisation

Organisation Name : Settlement Services International

SSI is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with people with a refugee and asylum-seeking background, culturally and linguistically diverse (CALD) communities, people with disabilities, youth and children, and more to build capacity and enable them to overcome inequality.

How to apply

If this sounds like you, hit "Apply Now!"

At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child-safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors, and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

We encourage candidates to provide a cover letter along with your resume, by submitting online. Should you be successful for the first round of shortlist, one of our Talent Acquisition Specialist will guide you through our process and next steps.

SSI will provide reasonable adjustments in our recruitment processes and in the workplace. If you require a reasonable adjustment or want to update your preferred method of communication, please email o r call Vimla Khooblall on 02 8799 6700

Aboriginal and Torres Strait Islander viewers are warned that the following video may contain images and footage of deceased persons – viewer discretion is advised.


Please quote in application: LAC Planner via Pro Bono Australia.


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