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Director of Humanitarian Services

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Organisation : Asylum Seeker Resource Centre

Location : Melbourne (Footscray)

Work type : Contract/Temporary

Salary type : Annual Package

About the role

  • Values-driven Organisation
  • Negotiable Salary
  • Excellent Employee Benefits

About the Asylum Seeker Resource Centre   

Founded 20 years ago, the Asylum Seeker Resource Centre (ASRC) is Australia’s largest human rights organisation providing support to people seeking asylum. We are an independent not-for-profit organisation whose programs support and empower people seeking asylum to maximise their own physical, mental and social well being. We champion the rights of people seeking asylum and mobilise a community of compassion to create lasting social and policy change. 

We are a values-driven organisation that strives to be part of a change movement that supports people seeking asylum by providing critical services such as assistance with accommodation, food provisions, casework and legal services. 

The ASRC movement is proudly supported by a community of committed volunteers and supporters who embrace the organisation’s vision that people seeking asylum can live safely, sustainably, independently and equally.

About The Role 

The Director of Humanitarian Services will drive ongoing strategic change, leading a team that supports the social and psychological wellbeing of people seeking asylum; achieved through rights-based, trauma informed practice and empowerment. This is a fantastic opportunity for an intelligent and clinically minded individual to lead the ASRC’s critical frontline services portfolio. Success within this position will mean greater outcomes and opportunities for ASRC’s clients.

The role requires a strong strategic and operational leader who can manage and lead the critical program services, projects and integral compliance requirements while representing the ASRC to key external stakeholders. 

As a service delivery focused individual, you will be flexible and able to challenge yourself and your teams in order to achieve high quality results aligned with the goals of the ASRC.

About You

In addition to your tertiary qualifications in social work, psychology or a related discipline, you will possess the following skills and expertise:

  • Extensive experience successfully managing, delivering and evaluating programs in the social work and client services sectors
  • Demonstrated ability to manage and implement significant change across multi-disciplinary teams 
  • Proven ability to drive innovation and service integration excellence in client service delivery
  • Experience managing and leading a range of complex project delivery and strategic initiatives  
  • Excellent time management skills with the ability to manage and prioritise multiple demands
  • Experience negotiating and working constructively with external partners: experience managing relationships with government bodies, sector partners and other relevant stakeholders is advantageous
  • Strong compliance focus with proven ability to ensure compliance requirements across the portfolio areas are met
  • High level interpersonal skills with the ability to motivate and support staff to achieve key outcomes 
  • Demonstrated experience effectively managing budgets

Lived experience of seeking asylum in Australia is highly desirable. Knowledge of policy and issues impacting on people seeking asylum in Australia as well as previous experience working within a not-for-profit environment, would also be advantageous. 

See position description for more information.

Employee Benefits   

Joining the ASRC means being a part of the largest human rights organisation in Australia, supporting refugees and people seeking asylum. We recognise and appreciate our incredible staff for their contribution, dedication and passion to support and empower people seeking asylum by providing the following conditions above the relevant modern award:

  • Flexible Working Arrangements, including the ability to work remotely
  • Annual Leave Loading of 17.5%
  • Additional discretionary leave provisions including:
    • Bonus Paid Leave over the December-January Holiday Season
    • Paid Pandemic Leave
    • Leave due to Cultural or Religiously Significant Events
    • Aboriginal or Torres Strait Islander Leave
    • Leave for Staff Seeking Asylum
    • Gender Affirmation Leave
  • Free onsite car and bicycle parking
  • Salary packaging (up to $15,900 per year tax free)
  • Entertainment Packaging (up to $2,650 per year tax free)
  • Discounts via HR systems provider at grocery and retail outlets
  • Close proximity to public transport (100 metres from Footscray station and buses)

Position Description
Please find the Position Description here to address the Selection Criteria (copy and paste the below link into your browser):

Application Process
Only applications that include a CV and cover letter addressing the Selection Criteria, will be considered.
Applications close Sunday 24th of October 2021, 11:59pm.  

All offers of employment are subject to a satisfactory Criminal History Check and provision of a valid Working with Children Check prior to commencement.

About the organisation

Organisation Name : Asylum Seeker Resource Centre

How to apply


Please quote in application: Director of Humanitarian Services via Pro Bono Australia.

Profession: #Management

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