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Team Leader, Aged Care Intake & Assessment

Organisation : Carers NSW

Location : Sydney (North Sydney)

Work type : Full-time, Contract/Temporary

Profession : Community Services, Program Coordination & Management, Social & Support Work

Sector : Aged Care & Seniors, Community Development, Disabilities

Salary type : Annual Package

Salary : Competitive Salary + Salary Packaging benefits

Application closing date : 30 Nov, 2021

About the role

As the Carer Gateway Service Provider (CGSP) in Region 4 of NSW (Central Coast, Hunter New England and North Coast) we are looking for a proactive Team Leader, Aged Care Intake & Assessment to be based in North Sydney. This is a full time, 12-month contract position with a view of extension. 

Team Leader Intake & Assessment:

The role is a new position and will be responsible for establishing, managing and overseeing the delivery of Intake and Assessment for calls transferred from My Aged Care (MAC) to Carer Gateway Region 4 NSW. The Team Leader, Aged Care Intake & Assessment will be required to:

  • Develop relevant policies, guidelines, practice manuals, work instructions and deliver training to staff
  • Ensure that the operation of the team and program is in line with Carer Gateway Operating Manual and service guidelines
  • Provide regular supervision and support to the Aged Care Intake and Assessment team

Essential criteria: 

  • Qualifications in Aged Care, Social Work, Community Services, Psychology or other relevant disciplines.
  • Demonstrated high level of skills and experience in leadership of teams as well as relationship management with stakeholders, peak bodies and government organisations
  • Understanding of the Community Services sector, specifically Carers and the My Aged Care framework
  • Extensive knowledge in implementation and evaluation of direct service delivery programs


We can offer you a competitive salary plus not for profit salary packaging benefits and a friendly team committed to the organisation’s purpose.

About the organisation

Organisation Name : Carers NSW

Carers NSW is the peak body in NSW for carers of all ages and circumstances. We are a not-for-profit organisation connecting and empowering carers and improving their quality of life through support, referrals, capacity building and training. 

To learn more about what we do, please visit our website

How to apply

To apply: 

Please send a cover letter addressing the above essential criteria along with your resume to Human Resources at Applications will be reviewed when received.

For further information, please contact Josette in our HR Team on: (02) 6650 0512

A criminal record check and working with children check will be required as a condition of employment.

Carers NSW recognises the value of diversity in its workplace and acknowledges the contributions that people of diverse backgrounds bring to the organisation


Please quote in application: Team Leader, Aged Care Intake & Assessment via Pro Bono Australia.

Profession: #Community_Services, #Program_Coordination_and_Management, #Social_and_Support_Work
Sector: #Aged_Care_and_Seniors, #Community_Development, #Disabilities

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