Allocations Housing Officer

The objectives of the position are:

• Facilitate and manage the housing allocation process to ensure all vacancies and allocations for Social and Affordable Housing are assessed according to government regulations and guidelines and data recorded accurately and efficiently.
• Undertake detailed data analysis and provide prompt and accurate reporting when required, both internally and externally.
• Record and maintain accurate records of vacant property stages and provide reports to management as required.
• Provide administrative, reporting and support to the Southern office and various Haven; Home, Safe programs as authorised by the EGMO (South)

Vacancy Management and Allocation Duties

• Monitor tenancy status of Social and Affordable Housing properties and advertise vacancies utilising the relevant programmatic process and tools.
• Analyse, investigate and source relevant applications from the Department of Families, Fairness and Housing (DFFH) Victorian Housing Register (VHR) as appropriate in accordance with the HHS Allocations Policy and VHR protocols.
• Process and assess housing applications based upon HHS Allocations policy and portfolio requirements seeking references and supporting documentation.

Customer and Program activities

• Provide excellent professional customer service which is accessible, relevant and responsive to the needs of consumers, visitors, suppliers, program staff, and adheres to organisational values, policy and program guidelines.
• Answer general enquiries regarding Haven; Home, Safe programs through various means of correspondence
• Maintain property rental information including online advertising if applicable.