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Client Service Officer

Organisation : The Magistrates' Court of Victoria (MCV)

Location : Melbourne

Work type : Full-time

Profession : Advocacy, Community Services, Legal

Sector : Law, Justice & Human Rights

Salary type : Annual Package

About the role

The Family Violence Contact Centre (FVCC) Client Service Officer role is to respond to enquiries in a timely, efficient and supportive manner that strengthens confidence in, and understanding of, the court process and improves the court user experience.

About you

  • You are an enthusiastic administrative or client service officer, with a passion for improving service delivery and enhancing court user experience.
  • Interested in a role which offers flexible work arrangements, including working from home, part-time and/or flexible working hours.

About the organisation

Organisation Name : The Magistrates' Court of Victoria (MCV)

The Magistrates' Court of Victoria (MCV) is a jurisdiction within the Court Services Victoria statutory authority. The Court determines in excess of 300,000 cases per annum at 51 venues, equating to approximately 90 per cent of all cases that come before Victorian courts each year. The Court aims to be an innovative, accessible and responsive court that provides quality services to the Victorian community.

The Family Violence Contact Centre (FVCC) was established in response to a recommendation of the Royal Commission into Family Violence in 2017. The FVCC has been highly successful in delivering a centralised response to family violence enquiries and information requests for ten headquarter courts. This includes responding to requests from victim survivors, legal and community services providers, Victoria Police and perpetrators of family violence.

How to apply

To apply, please click the ‘Apply Now' button, ensuring you include the following documents in your application:

  • resume 
  • a short covering letter
  • completed application form (see file attachment)

For further information on the position, please see the attached position description. 

Other Information:

Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.

Employees of CSV are required to comply with any applicable directions of the Chief Health Officer, as well as any policy implemented by Court Services Victoria. In relation to mandatory vaccinations against COVID-19, it is a condition of any offer of employment that candidates agree to comply with any applicable direction or policy regarding mandatory vaccinations.

CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.


Please quote in application: Client Service Officer via Pro Bono Australia.

Profession: #Advocacy, #Community_Services, #Legal
Sector: #Law_Justice_and_Human_Rights

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