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HSP Orientation Team Leader

Organisation : Settlement Services International (SSI)

Location : Sydney (Liverpool)

Work type : Contract/Temporary

Profession : Community Services, Management, Social & Support Work

Sector : Community Support Services, Families, Overseas Aid & Development

Salary type : Annual Package

About the role

  • 12 months Full time- Fixed Term Contract
  • Competitive salary for the right candidate plus Salary Packaging Options!
  • Based in Liverpool, immediate


To monitor and administer the day-to-day delivery of quality Humanitarian Settlement Program (HSP) services to HSP clients in coordination with other relevant stakeholders, and lead and support the Case Managers and other staff assigned to the team in delivering HSP services. The HSP aims to build the skills and knowledge for social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach.

  • Provide leadership and specialist support to Case Management Team with regards to needs assessment, case planning and delivery of relevant HSP services to the clients
  • Ensure case manager assesses client’s current proficiency against Key Outcomes of Orientation, needs and goals against the Settlement Outcomes and any barriers to achieving the Outcomes.
  • Support case manager to develop strategies to overcome these obstacles, where possible
  • Ensure the needs assessment conducted by the case manager adequately and accurately captures the complexity, nature, and individual goals
  • Ensure staff work within funding and service agreement requirements through active monitoring and problem solving
  • Ensure Team is meeting all contractual requirements as per SSI’s HSP contract with HSP, including reporting and invoicing processes as and when required
  • Monitor and administer internal database (e.g., CSNet) and hard copy data to ensure accurate, timely and comprehensive records that reflect SSI Policy and Procedure.
  • Ensure team members document relevant outcomes in the DSS (DHA) HSP System accurately and timely manner as per the HSP contractual requirement


  • Diploma in community Services (Case Management), Bachelor of Applied Science (Community Services) or an equivalent alternate qualification
  • Ability to work under pressure – Maintaining stable performance under pressure and/or opposition (such as time pressure or job ambiguity)
  • Time management skills (being able to coordinate daily, weekly, and monthly activities
  • Ability to manage relationships with internal and external stakeholders
  • Knowledge and understanding of refugee settlement process
  • High level of written and verbal English skills
  • Travel is required


  • Salary packaging options to receive up to $15,900 of your salary tax-free meaning more take-home pay!
  • Access to in-house training and learning opportunities for professional development and growth
  • Access to our in-house wellbeing programs, three days of culture and well-being leave
  • Working alongside professional and dedicated team members all wanting to make a difference in our communities

About the organisation

Organisation Name : Settlement Services International (SSI)

Settlement Services International (SSI) is a community organisation and social business that supports newcomers and other Australians to achieve their full potential. We work with children and young people as well as people with refugee and asylum-seeking background, culturally and linguistically diverse (CALD) communities, people with disability and more to build capacity and enable them to overcome inequality.

How to apply

Hit Apply Now and submit your application to be considered for this role


SSI is a Disability Confident Recruiter and will provide reasonable adjustments in our recruitment processes and in the workplace. We encourage people from culturally diverse backgrounds to apply for this position and support applications from our First Nations People.

At SSI we have a zero-tolerance for child abuse and is committed to creating and maintaining a child safe organisation, where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.

We encourage candidates to provide a cover letter along with your resume, by submitting online. Should you be successful for the first round of shortlist, one of our Talent Acquisition Specialists will guide you through our process and next steps.

If you require a reasonable adjustment during our recruitment process, please contact Sarah Abdelhady on 0402 771 390 or email

SSI requires all employees to have received the required doses of Covid-19 Vaccination as a condition of ongoing employment.

All successful candidates will be required to undergo pre-employment checks including reference checks, confirmation of COVID-19 vaccination via digital certificate, WWCC, a Criminal History Check and NDIS Screening check (if applicable) as a reasonable condition of employment.


Please quote in application: HSP Orientation Team Leader via Pro Bono Australia.

Profession: #Community_Services, #Management, #Social_and_Support_Work
Sector: #Community_Support_Services, #Families, #Overseas_Aid_and_Development

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