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Online Content and Services Coordinator, Not-for-profit Law

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Organisation : Justice Connect

Location : Melbourne, Sydney

Work type : Contract/Temporary

Sector : Law, Justice & Human Rights

Salary type : Annual Package

Application closing date : 10 Jan, 2022

About the organisation

Organisation Name : Justice Connect

An exciting opportunity has arisen to join one of Australia’s most successful public interest and social justice organisations. In the face of rising levels of unmet legal need, Justice Connect designs and delivers high impact interventions to increase access to legal support and progress social justice.

We are committed to taking an impact-focused approach, applying research and design principles to develop our products and services to ensure they make a tangible difference for our clients and sector peers.

We deliver services that assist both people and community organisations. Those we assist often struggle to navigate the law, are unable to use the law in their daily lives and experience the impacts of harsh and unjust laws. We aim to prevent and to solve legal problems so that we can prevent the negative impacts on people’s lives and organisations and empower the community to use the law as a force for good.

Given the scale of the challenges we address, we use digital innovation to extend our reach and impact, supporting us to be more efficient and accessible, while helping us capture and use data to better understand legal need and underlying systemic issues.
We harness the extraordinary pro bono contributions of over 50 member firms and the barristers we work with across the country. We channel pro bono effort through our innovative service models to ensure that pro bono hours deliver real impact for the community.

We develop strategic interventions to help address the system-level drivers of legal problems and barriers people face when engaging with the legal system. By addressing root causes of flawed or unfair laws and poorly designed systems, we prevent the long-term challenges that people and organisations continue to face.

Our creative and passionate staff drive us forward with a commitment to evaluation and iteration that ensures our impact increases year on year.

About the role

Role purpose:

The role will make a vital contribution to support the efficient delivery of Not-for-profit Law’s online services. In line with Justice Connect’s strategy to sustainably scale our reach and impact, this role will predominantly assist in the delivery of content and resources in response to identified legal needs. Working closely with Not-for-profit Law’s Online Services Manager and Online Lawyer, you’ll support in the development, execution and evaluation of new and creative content optimisation strategies, maintain digital platforms, and contribute to timely and accurate collection of data that demonstrate the program’s impact. You’ll assist to plan, write, schedule and optimise regular, engaging digital content across a range of channels.

Key responsibilities: 

  • Contribute to Not-for-profit Law related content and communications work, including:
    o Planning and writing compelling copy, with consideration to best practice, accessibility, design, and channel distribution (including website landing pages, online articles, emails, social media)
    o Assisting with the production of plain English online legal resources, including liaising with lawyers to prepare, produce, proof, format and upload the resources
    o Collaborating with Online Services Manager to plan, execute, measure and assess content optimisation strategies
    o Working alongside internal teams, creating visually appealing collateral to support clear and accessible communication
    o Supporting management of Not-for-profit Law’s EDM schedule and subscriber database
  • Contribute to platform management by maintaining CMS for Not-for-profit Law website and digital tools
  • Provide support on reporting on outcomes and evaluation requirements, including collection of accurate and current data
  •  Assist with governance, fundraising, reporting and evaluation requirements for the program, Justice Connect Board and external funders
  •  Liaise with relevant third-party service providers or external consultants assisting with any of the above
  • Escalate risk and legal practice management issues to the Principal Lawyer or Manager
  •  Contribute to program and organisation-wide projects
  •  Contribute to Justice Connect’s Reconciliation Action Plan activities
  •  Perform other duties as directed and necessary to the proper performance of the role

Selection criteria: 

  • Please view the attached PDF for information regarding the selection criteria.

Employee benefits:

Justice Connect offers employment benefits including salary packaging (making part of your salary tax-free), flexible working arrangements, above award annual leave provisions and opportunities for professional development. Justice Connect is an organisation that strives to show leadership, operate sustainably and demonstrate our effectiveness. You will be rewarded with a workplace culture that is professional, committed, collaborative and creative and where you can make a real difference through your work.

How to apply

Applications not allowed for this job listing.


Please quote in application: Online Content and Services Coordinator, Not-for-profit Law via Pro Bono Australia.

Profession: #Administration_and_Office_Support, #Marketing_Media_and_Communications
Sector: #Law_Justice_and_Human_Rights


2022 Impact 25

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