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(AS809) Marriott Support Services – Human Resources Manager

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Organisation : Brooker Consulting

Location : Melbourne (Melbourne)

Work type : Full-time

Sector : Disabilities

Salary type : Annual Package

About the organisation

Organisation Name : Brooker Consulting

About the role

Executive leadership position with a trusted NDIS provider of choice

With a core philosophy that people living with a disability should have the same opportunities in life as people without a disability, Marriott Support Services provides a range of assistance programmes and employment through certified social enterprises, to enable people living with disabilities to thrive and live life on their terms, with purpose and dignity.

Reporting to the CEO as a member of the executive team, the position plays a critical role across Marriott in leading the provision of a high-quality HR function and building capacity and expertise in people management practices. Modelling a commitment to growth and continuous improvement, you will be agile and responsive to changing needs within the business and in the NDIS marketplace.

To be successful in this role, you will have qualifications in HR or a related discipline, with expertise spanning health, safety and risk, industrial and employee relations, recruitment, retention and remuneration. You will be rewarded by joining a trusted Disability Care NDIS provider of choice, working with a wide range of staff and supported employees, and a passionate and collegial executive team committed to a positive and inclusive culture.

Position Description

Organisational Overview

A for purpose, not for profit NDIS provider, operating since 1970 providing a range of disability support services, open and supported employment areas through our certified social enterprises.  Our core philosophy is that people living with a disability should have the same opportunities in life that those without disabilities have and we undertake our work with compassion and sympathy.


To achieve an inclusive community where people living with disabilities thrive by living life on their terms with purpose and dignity.


We uphold safety behaviours and attitudes.
We are honest, fair and speak up.
We value and listen to each other.
We are responsible for our own actions and outcomes.

Strategic Priorities

Marriott’s strategic priorities are set out in the organisation’s Strategic Plan 2021-2024 focus on:

  • Financial sustainability
  • Strengthening our operations
  • Rationalisation of our facilities
  • Growing our business
  • Developing our people and culture

About the Role

Reporting to the CEO and a member of the executive team, the role of Human Resources Manager is varied and encompasses a wide range of HR responsibilities.
The position plays a critical role across Marriott to enable the provision of high-quality HR services to build the capacity and expertise in people management practices.
HR plays a key role in supporting Marriott and works in partnership with the organisation’s leadership to provide HR support, advice, coaching and guidance in the following areas: industrial and employee relations, health, safety and wellbeing, people capability including recruitment, performance, succession planning and development, and remuneration.

Key Challenges

In addition to delivering HR services in a challenging environment, the following are considered by the CEO as particular challenges of this role:

  • Providing strong leadership in HR areas
  • Developing and maintain relationships with all stakeholders to ensure that they have an awareness of risks and responsibilities as it relates to the workforce.
  • Supporting continued growth and development of Marriott, our people, and our culture.
  • Taking a pragmatic, agile and consultative approach to the provision of HR services.

Key Responsibilities
HR Management

  • Working with a wide range of staff and supported employees from a variety of backgrounds and at all levels of Marriott.
  • Comprehensively partner with managers providing support and advice and engage with employees through a leadership, coaching and mentoring approach.
  • Model appropriate interpersonal skills, self-awareness, self-management, and values aligned awareness in communications, problem solving and conflict resolution.
  • Ensure that Marriott complies with relevant employment legislation, including the Fair Work Act, OH&S Act, relevant Awards & Agreements, and accreditation standards as they pertain to HR.
  • Manage HR risk and report on mitigation strategies and recommend improvements.
  • Provide strategic and operational advice to the CEO on HR management and issues.
  • Develop responsive change management processes and work with others to adapt to and implement change in a respectful way.
  • Prepare accurate documents and produce a range of HR data reports for the CEO and Board and to assist managers with workforce planning and development.
  • Ensure the development and alignment of HR’s operational plan with Marriott’s strategic priorities.


  • Lead and supervise the HR team to achieve the HR functional, business support and operational priorities across the organisation.
  • Foster and develop a high performing, customer-orientated HR team including encouraging staff to take initiative and supporting ways of improving practice and service delivery.
  • Provide constructive feedback to direct reports and identify areas for development / improvement through regular supervision and the Annual Performance Development Review process.
  • Actively contribute to the leadership and executive teams.
  • Keep informed of the changing political, economic, and social environments and HR related developments.
  • Support and contribute to HR programs and take the lead on HR initiatives / projects.

Health & Safety

  • Ensure compliance with the OH&S Act and Marriott’s policies and processes.
  • Lead by example in taking responsibility for own and Marriott staff health, safety, and wellbeing.
  • Contribute positively and proactively to team and organisation wide OH&S and wellbeing activities.

Quality & Continuous Improvement

  • Ensure the development and continuous improvement of HR systems, tools, policies, procedures, and practices.
  • Ensures compliance with contract, and policy requirements in order to meet the organisation’s audit, contract and registration obligations.
  • Continue the development of a culturally strong and positive working environment using a continuous improvement approach.


  • Participate proactively in team projects.
  • Support other team members in periods of high demand and during periods of absence.
  • Participate in activities and attend events.
  • Undertake other duties as may be required.

Selection Criteria
Qualities & Experience

  • Proven HR professional with generalist experience in people management practices, employee relations, workplace planning and workplace health and safety.
  • Proven ability in the delivery of a wide range of operational and strategic HR services.
  • Ability to read and interpret awards, employment legislation, policies, and procedures.
  • Highly developed organisational abilities
  • Proven ability to work within a fast paced and high-volume environment.
  • Excellent understanding of employment related legislation including the Fair Work Act and OH&S legislation with demonstrated experience in interpreting legislation and implementing appropriate risk mitigation and compliance actions.
  • High level skills in managing employee relations investigations or issues and negotiations with external parties.
  • Demonstrate excellent collaboration, influencing and interpersonal skills with the ability to work in partnership with all levels of management and staff.
  • Track record of building and maintaining trusted and collaborative relationships through application of discretion and personal integrity.
  • Strong problem solving and analytical skills with a demonstrated ability to critically analyse issues and develop and implement effective solutions.

Soft Skills

  • A personal style that models integrity, equity, fairness, and transparency.
  • High-level verbal and written communication skills.
  • Customer service focus.
  • Resilience.

Personal Attributes

  • Confident, friendly and outgoing personality.
  • Highly self-motivated with integrity and tenacity to outperform the competition.
  • Team player with a can do and hands on attitude.
  • Agile and responsive to changing needs within our business and the NDIS marketplace.
  • Shows a keenness to take on new challenges.

Cultural Fit
In addition to the selection criteria outlined above, the successful applicant must be able to demonstrate they are committed to Marriott’s Vision, Mission and Values and will bring a collegial approach to the Marriott workforce.

  • Tertiary qualifications in human resource management (HRM), industrial / employment law or a related discipline, and / or substantial experience in these fields is desirable.

Special Conditions

Prior to commencement of employment the candidate must provide Marriott with evidence of:

  • Australian citizen or evidence of the right to work in Australia, permanent residency certificate or international passport with evidence and verification of valid working visa.
  • Full COVID vaccination status which must be maintained
  • NDIS Worker Screening Clearance.
  • A current driver’s license/s.
  • Certified copies of all relevant qualifications.

Responsibilities for all Marriott Employees
All employees have a responsibility to:
Occupational Health & Safety
The Board and Management of Marriott Support Services recognises its moral and legal responsibilities to provide a working environment for its employees, volunteers, contractors, visitors, and clients that is safe and healthy.

  • Maintain a safe working environment for themselves and others in their respective workplace sites;
  • Work in a manner that considers the health and safety of self and others;
  • Report to work fit for duty and not negatively affected by alcohol, drugs, medication or other substances;
  • Report to work physically and psychologically fit for duty;
  • Ensure all work areas are maintained in a safe condition;
  • Correctly wear and maintain personal protective equipment and clothing;
  • Complete site inductions;
  • Identify, report and record all safety hazards, incidents and injuries;
  • Participate in OHS training programs;
  • Ensure required workplace health and safety actions are completed as directed and as required;
  • Participate in learning and development programs about workplace health and safety;
  • Comply with the requirements of Victorian Occupational Health and Safety (OHS) Act 2004 and Safety Regulations 2017; and related OHS procedures and Safe Operating Procedures developed by Marriott;
  • Participate in OHS consultation, audits and communication meetings.

Positive Working Relationships

  • Facilitate good working relationships with all departments of Marriott, the community, clients, their families, and other people significant to the client, through clear communication and a willingness to work towards the resolution of any concerns.
  • Demonstrated ability to work as part of, and contribute to, a productive, harmonious and efficient team.
  • Initiate and maintain contacts with a broad range of people and community organisations to ensure clients’ access to services.
  • Ensure appropriate communication with fellow workers, families and other people involved with the service and in the life of the client.

Client Safeguards & Wellbeing
Comply with NDIS Safeguarding Standards, Victorian Charter of Human Rights and Responsibilities Act 2006 and the Principles and Objectives of the Disability Act 2006, to ensure quality services where the rights and wellbeing of people with a disability are promoted, protected and advanced.

Social Inclusion & Diversity
Undertake all interactions with clients and co-workers in a socially inclusive and culturally sensitive manner and take appropriate account of individual beliefs and diversity.

Pre-existing health issue or injury

  • Before any person can be appointed to this position it will be required that they disclose any pre-existing injuries or health issue that might be affected by employment in this position.
  • Marriott is committed to making reasonable adjustments where operationally viable to provide additional supports in place where necessary.

Equal Opportunity

  • Marriott is an equal opportunity employer.
  • Become familiar with the Harassment, Discrimination and Workplace Bullying Policy.

Quality Assurance & Continuous Improvement

  • Become familiar with and follow Marriott’s quality policies, procedures and management instructions.
  • Be open to new ways of doing things that enhance our operational deliveries and respond to challenges with innovative ideas and solutions.
  • Strive for continuous improvement in the quality system and work practices by being alert to opportunities for improvement and suggesting solutions.
  • Attend staff, client related meetings, workshops, conferences and training as required.

How to apply


Please quote in application: (AS809) Marriott Support Services - Human Resources Manager via Pro Bono Australia.

Profession: #HR_and_Employment_Services
Sector: #Disabilities



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