Director, Client Services

• Opportunity to make a difference
• Dynamic working environment
• Supportive and committed team
• Permanent full-time 76.0 hrs per fortnight
Reporting to the Chief Executive Officer, the Director, Client Services is a member of BGF’s Executive Leadership team and has accountability for all service matters for our clients. The position has 3 direct reports (Psychosocial Support Services Manager, Community Support Program Manager and Programs Coordinator), who all make sure the needs of the clients are at the centre of our client’s service delivery.

In summary the role is responsible for:
• Enabling BGF clients to achieve improved health and well-being outcomes and optimise their quality of life;
• Managing the provision and delivery of support services for BGF clients through residential brokered care; psychosocial support services, and health and well-being programs;
• Leadership and management of permanent and casual employees and volunteers including students on placement within the Client Services business unit;
• Ensuring the NSW Health/BGF Annual KPIs are met, recorded and reported;
• Providing strong leadership to their fellow Executive team members, and to the Client Services team to achieve BGF Strategic Goals and to deliver on its mission; and
• Identifying and responding to program and service gaps and securing funding and revenue opportunities in conjunction with the members of the Executive Leadership team.

• Make a significant impact on the lives of PLHIV.
• Much more than just a job – it is a rare and great opportunity to be part of a community of like-minded individuals.
• Equal opportunity employer committed to providing a safe and inclusive workplace.
• A sector specific salary packaging available.